TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Rick Johnson

United States

The best service I have ever seen. They are always available, and always helpful and courteous.




The support team is great! I had no clue about websites, but Olivia was very patient with me, and helped me with all my inquiries. Thank you Olivia! :-)



Perfect support! At 4 am they helped me with my problem step by step. Thanks al lot!!

Jagjot Singh

United Kingdom

I spoke to Olivia in Support Team chat. Great technical experts solved my problem I was stuck for 2 weeks. Thank you guys...



Juliet was awesome. She identified the problem within the shortest possible time. Juliet's technical knowledge is beyond words. She just knows her stuff. Her patience and willingness to help is a trait scarce in today customer service environment.


Ed Ethridge

United States

TemplateMonster has become an invaluable resource for our company. With the turnaround time our clients expect, there is no better way to achieve our goals than to start with a TemplateMonster template and style from there. The customer service (particularly live chat) has been a life saver as well as a TIME saver for me. This IS the definitive resource for web templates, PERIOD.


Bruno jubin


Chat support service is very professional, especially Mira Wilson, she is really really competent, sympathetic and nice, really helped me with everything I need. 10 points for her!!!

Tsivranidou Vana


Great service guys! Mira your technician helped me a lot in uploading my website!!! Thank you for a great service!!!!


Scott Bork

United States

When you are overloaded with work and need help, TemplateMonster is there to help. The code is good. The designs are good. All of the files are organized well and easily manageable. I enjoy the fact that the original artwork files are given to you with easy to use .psd files. Thanks, Scott Bork

Lawrence Coomber


The support team was outstanding when I experienced a setup issue with a WordPress package. Judy Waters really knows her stuff and I can now get on with business quickly because of her expertise and professional attitude in dealing with my inquiry. Thanks Judy, well done.


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.