TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Samuel

Mexico

Great support team! So fast, I had the right version of PrestaShop for my template via email in 2 minutes. Thanks Jason

gmart.com.mx

Thea Enslin

South Africa

Support team is outstanding. Julia was exceptionally helpful and extremely knowledgeable. Sorted my problem out in no time. She went out of her way and even uploaded the template for me. Thanks again Julia!

www.executivedesigns.co.za

Josh

Australia

Julia was the best help in the world, sometimes there can be glitches when creating the perfect site and these guys really know how to assist you. I buy ALL my templates from these guys because their technical support is THE BEST and they are so so so helpful.

www.water4apurpose.org.au

Marija

United Kingdom

One of the best services I had a deal with. All done quickly and professionally. 100% satisfied. Well done, brilliant job.

www.ceruscarcare.co.uk

Bogi

Denmark

I have had some startup issues with my PrestaShop template, but the support has been excellent. So far all my issues have been solved. Thanks!

Ryan

United States

Great customer support via chat service from Juliet. I had issues with changing a javascript form file and Juliet remained in chat contact, then went to my hosting folder and helped me fix the problem i was having. Thank you Juliet for your patience & professionalism.. You are #1.. Ryan

Michael Hagan

United States

Great service. Everyone who has helped me has been very courteous, knowledgeable, and attentive. I just worked with Olivia. I worked with Ammy twice today, and all three experiences were positive. I'm not out of the woods yet, so more of you will be hearing from me! Thanks in advance!

Guido

Brazil

Support is an sweet painkiller! Excellent job! All my doubt's solved in seconds by Juliet!

Teron

United States

Judy spent 3 hours with me in the chat to make sure that all issue were resolved!!!!!!!!!!!! The best customer service I've ever seen!

th5media.com

Travis Kuhse

United States

I was having issues with setting up the email on my website so I decided to ask for assistance. It took literally a minute to receive instructions on how to correctly set the contact form up. Great service and knowledgeable support staff.

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.