TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Michelle Johnson

United States

Just fantastic. Especially if you are working in the middle of the night. They are so PATIENT!!!

Frank

United States

I had some issues with my second template I've purchased from TemplateMonster. I can hardly imagine myself solving such an issue. Support team is good and helpful. Moreover, I'd like to say special thanks to Olivia who was extremely helpful!!! Thinking of buying another template from them!

www.yulaz.com/

Dawud Akil

United States

It's a very good template, easy to work with, but most of all amazing customer service on chat as well as on phone by Olivia and Julia.

www.jciprocessing.com

Trent Jones

United States

I am a small business owner in Central Oklahoma and have received unbelievable support from the live chat service that's provided. They took it upon themselves to own my issues and were very patient with me as they guided me through the initial set up process of my first template! I definitely will be letting people know about their great customer service and professional templates. Thanks again guys! -Trent

blog.okfencestaining.com

Kassem Abo Hashem

Saudi Arabia

They are really professional and their products are amazing. Also, their customer care and live chat service is perfect.

Samira

Spain

Very, very, very, very good service! Olivia you are the best! Thanks a lot for helping me!

outinshop.com

Paul

United Kingdom

I totally agree with Adele, Australia, TemplateMonster support is exceptional, very rarely do the operators fail to answer a question and if it's more complex the Technical guys will do their best to sort it and usually do. One operator in particular stands out, Olivia, she is just the best and I know if she pops up on the Live Chat my question will be quickly dealt with and fully answered, well done Olivia you are a credit to TemplateMonster.

www.stockpinger.com

Holly Chervnsik

United States

Best service on the Internet today. My issue was fixed in under 2 minutes!

Jarno

Finland

I had few issues with template installation. Help was found in a few minutes. Excellent work. I will recommend to my customers to continue to use your products and services.

www.wanhanajan.fi

Sarah

United States

I was struggling with a few coding edits and as a proud "beginner" I needed all the help I could get. MIRA was amazing!!! She guided me through every step. I am definitely going to be a repeat customer, just for the customer service alone!!! Mira - thank YOU so very much!!!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.