TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Rick London

United States

Top-notch support. Very, very impressed. TemplateMonster has learned what few companies know: excellent support brings clients back.



United States

I have purchased two templates from TemplateMonster and the support is out of this world. I am not a technical person and they have helped me to get my sites up and running. Just had Mary help me and in 20 minutes she fixed my problem.


United States

I was having difficulty uploading my theme's sql file. My ISP customer service left much to be desired. But Judy at TemplateMonster stuck it out with me for an hour and then edited the .sql file and got it uploaded. SHE WAS THE BEST! Everybody sells you something, but not everybody stands behind what they sell. I would recommend TemplateMonster to anyone. Thanks Judy!




TemplateMonster support is brilliant Olivia was so nice and helpful, and nothing was to much to ask for, I really appreciate all your help guys!

Elanggovan Thanggavilo


The templates are perfect! The support staff are well knowledgeable people to answer any questions. Most replies come out within few minutes.


Mark Wills

New Zealand

I had the privilege of working with Olivia to troubleshoot some issues I was having with one of my clients website templates. Olivia was a wonder to work with, she was very helpful and descriptive with every step of the troubleshooting process, she was very polite and I would very pleased to work with her in the future should I ever experience any more issues. I rated her 5 stars but I felt that wasn't enough so here's 5 more ***** to give her a total score of 10 out of 5!! Now that's what I call performance! Thanks Olivia.



United Kingdom

My biggest thanks to Olivia!!! I have to say honestly that, so far all the technical support team of TemplateMonster has been the best, the most kind, patient, and fast help ever. I'm amazed with your service. Thank you all.



The best customer care over the WEB! Thank you!




Highly qualified staff. Your chat service is excellent. Julia was all surmountable to my comprehension. I appreciate it!


Rory McCarthy

United Kingdom

Fantastic support. They helped me upload my template when I was having problems and also helped me identify font names in the template. First class service!


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
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Please note that the discount will be active within 30 days upon its generation.