TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Jose Liria

United Kingdom

Customer services are excellent, any problems are very quickly solved. Great service!!!

www.ukanswer.com

Juan Alvear

Colombia

The chat service is excellent! And Juliet is very good assistant! :D

Ann Marie

Spain

Special thanks to Mary! Your customer service is astounding for the technical world. I've used this service many times and am impressed with the help offered every time I've needed it. It was fixed in under 5 minutes. I will look to TemplateMonster.com for my upcoming sites, because I know I will get what I need. Good value.

Mohamed

United States

Really, you have good customer service and technical support, all of you guys, today I got useful information from Julia. She was smart and quick, really my chat with her was effective, I am happy and satisfied to deal with you guys, thank you.

Julie

Australia

The support I received from Julia was simply amazing - she is knowledgeable, courteous and pointed me in the right direction for every single query I had! I'll be using Template Monster again - great products and excellent service!

Gabriel

Romania

Very good support services provided by Olivia Torres, a dedicated agent from the support team at TemplateMonster. She managed to solve all the issues. Her input has been very valuable to me and to my company. Thank you!

Bethany

United States

Live chat is great. Mary helped me with the installation and answered all my questions - in a way that I could understand. Really appreciate the fast and great service.

grahamarchitects.com

Charles

United States

Mira is awesome. She is very fast and explained how my problem was solved. I love this company. I've been using them for years and have never had any complaints.

Jeff Oliveira

Brazil

There was a great experience been supported via live chat. Judy was so helpful and efficient! Congratulations for the amazing support tool and Judy's assistance.

Stepanov Vladislav

Russian Federation

Отличная поддержка! Спасибо ребята!

mekona.ru

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
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    • French
    • Italian
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.