TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Laura

United States

Fabulous chat support. Julia and Kate went above and beyond to answer all my questions and help get my site up and running. Thanks!

Holger

Germany

Great support! Very friendly, helpful, although my biggest problem was ... me!

sg-spandau.de

Patricia

United States

Your chat service was excellent. Mary, Ashton and Cole were all surmountable to my comprehension. I appreciate it!

Kelley Cross

United States

This morning I had the extreme pleasure of working with Mary and dealing with issues I had with my website template. She was nothing short of marvelous. Intelligent, courteous, insightful and did I mention intelligent. What an extreme joy. I was struggling with this issue since last night, and she solved the problems quickly and thoroughly. You are fortunate to have such an employee. I wish some of my staff had some of her wonderful qualities. Out of 5 stars, I would give her a 10! Best, Kelley

www.kelleycross.com

Roberto

Brazil

Great products, excellent service whenever I need support and I'm well attended, and solutions for my work always has a positive outcome.

www.infonascar.com.br

Francesco

Italy

Thanks for the amazing support service! Thanks also to Judy for quick and efficient support!

Alan

Singapore

Judy is the customer service operator who helped me solving my problems. She is a very patient person who willing to wait for me when I'm uploading my files to the FTP. With this kind of services, I never regret buying template from "TemplateMonster". I will keep supporting "TemplateMonster" in the future! Great job! And thanks "TemplateMonster" for hiring a group of professional and helpful staff, I'm gonna rate this website 10/10!

elynngoh.com

Janelle

United States

Mira was so very patient and kind. I'm not particularly tech savvy but she walked me through the process and educated me along the way. TemplateMonster service rocks!

Francesco

Italy

Really there is a very good support service! Julia was simply excellent helping me to structure the site and give a wonderful aestethic!

www.azalaiequosolidale.it

Zaira Fusco

Italy

Great support, quick, useful... you are providing a great help, thank you!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.