TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Garry

Ireland

Absolutely great service, templates are of top quality and I can genuinely say that the technical support leaves nothing to be desired!! Thank You Mira!

www.newwaveholdings.com

Guru

United States

Definitely the best chat support I've ever had, there's no way I could have understood this without Mary's help - thank you!

www.aliodesigns.com

Shannon

United States

I had the most WONDERFUL, HELPFUL, and AMAZING customer service. Mary was very patient and helped me problem solve A LOT! I am not a computer savvy person so needless to say I needed a great deal of help. SHE WAS AWESOME!!!I

bellasorellacouture.com

Mario

Cyprus

I love TemplateMonster, and also their support is excellent...... Special thanks to Judy Waters.... I have no words to say......... She saved my life :)) ..Thank you guys

Tony

United States

This was one of the best customer service experiences I've ever had. Adrian, I feel, went WAY above and beyond normal customer support. Adrian, was AWESOME........I am definitely a novice at the template editing, ftp editing, etc. After fumbling for a while, with Adrian patiently guiding, Adrian knew when it was time to kick the "customer service notch" into HIGH GEAR. Adrian took control of my FTP for me, edited it and the template was up and running as expected, in just a few short seconds. I say seconds, because it was literally, before I knew it. Thank You Adrian !! Great customer service support.

www.nona-gun-works.com

Fahud

Maldives

I found the on-line chat support was excellent,I had trouble installing the templates on the host server, and the support staff guided me all the way, and even went through the trouble of setting it up by themselves. It was customer service at its best.

Laura

United States

I've purchased a few items in the past from TemplateMonster. I've never had to use technical support before. Last week a site we got 2 years ago stopped working on IE for no reason, out of the blue. My boss was freaking out and I had no clue what to do to fix it. I'd worked on it for 3 days straight. Juliet got it working in 10 minutes and was a dream to work with. I will only buy things from TemplateMonster from now on based on my support experience today. Kudos!

Danny

United States

This was one of the best customer service experiences I've ever had. Mary, I feel, went WAY above and beyond the call of duty to help me install my theme. I wish I could give her more stars. She was patient and knowledgeable. This could have been a very frustrating experience, but thanks to her hard work, it was great.

marketeeringgroup.com

David Perera

Ireland

Very good service by the support team! All the problems and doubts solved in a second by chat! 5 Stars!

Mario

United States

Love the templates as well as the level of technical support available after your purchase. The operators are top notch. Chatted with Judy today who was a tremendous help. Got me through a sticky point in no time at all. Thanks again Judy!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
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  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.