TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Simon Markus

United States

I purchased an HTML based template when I wanted to purchase a WP template. They changed it for me without problems. When I tried to install it, I had many problems, so got to chat with Judy, who was amazing. I truly was very frustrated with the install process until Judy helped me. I strongly recommend her. Thanks!

www.tituspm.com

Jane

United States

The online technical support has been amazing! Special thanks to Jeff and everyone on your team in assisting me getting my template installed properly and website up and running. I don't have a large budget to work with and this has been a great solution especially with all the support TemplateMonster provides.

Kris

United Kingdom

Very polite and helpful customer service. 5/5 stars experience.

viavito.com

Alex

Switzerland

It's a good thing to have a live chat in your admin panel. After some plugin updates, some responsive features didn't work anymore. 15 Minutes in the chat with the people at Template Monster and they realized it was a rather special case. In 48 hours they found the issue and repaired it, on a weekend! That's good support.

Aleksey

Russian Federation

Dear Team! I am very grateful to you! You help me immediately everyday and every time I need. Every time you help me to find an answer for all of my questions. I like working with you, it is very nice because I feel myself like inside your team. Thanks, friends! Thank you Vanessa, Vicki, Martin, Ammy, Anna, Sandy, Earl and all of you! Carry on! Thanks! Warm regards

defglog.ru

Allan

Thailand

I'm satisfied with the template, but much more satisfied with the support. There they are 24/7 super happy to resolve any issues I might run into... Martin was one of the last people to help me, and he just nailed the issue so quickly. I think the template should have had better options to tune the colors, but turns out that was only for the Prestashop version, and so I had to pay extra to change the colors... but otherwise, it's been a good theme to modify and again, the support has been amazing. I highly recommend TemplateMonster if you are thinking about it... Good Luck with your project!

Hugues

France

The quality of Template Monster is above all in the service given by extremely kind, patient, and knowledgable people who are really kind to help. Thank you and congratulation.

Nuno Miguel

Portugal

Excellent help from the Support Team. With their help I can now put the site online. Keep with the good work. Thanks to all of you!

www.nmr-itsolutions.pt

Wendy

Australia

Great templates and service's really quick. Whenever I've had an issue with a template the technical staff have been prompt and accurate with their replies and suggestions.

www.aussieportal.com.au

Margaret

Canada

Un très bon service, ont reglé mon probleme de langue en haut. Une aide très apprécié. Merci Sarah

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.