TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Jerry Hirou

United States

WOW is all I can say!!! Superior customer service, beyond what one would think of about getting from other companies technical support. Seriously if you ever get the pleasure of speaking with Olivia at technical support, know you are in good hands. So relax, TemplateMonster takes the stress out of editing your next web template.

www.backgroundtech.com

Masoud

Canada

I have used so many templates from different companies but their support system were terrible. On the other hand, TemplateMmonster gave me the best technical support ever I have experienced. Even though I am not an expert but your technical support team made my life very easier and pleasant. Thanks so much. Keep doing the same.

Adam Leerson

Australia

Seriously, you would be stupid to purchase from anywhere else, their on-line support is second to none. The level of service they commit to helping fix a problem is incredible. Thank you for all your support. I don't shop anywhere else.

www.linkcoldstorage.com.au

Joey Forman

United States

I must say I have NEVER worked with a team of people who are better at their job than you guys! Not only are you incredible at what you do but you are SOOOO nice and friendly and helpful while you do it. Owning this small business that I do requires me to work all hours of the day. You guys are always there to help whenever I need it. The on-line chat is incredible. Your response time is incredible. Your attention to detail is incredible. Your pricing is incredible. Everything about your company is top notch. Thank you again soooooo much for fixing this issue as you do every issue I have ever brought to your attention. Again…I LOVE working with your company! I will continue to do business with you for every website we build! Please stick around…your company is one in a million!!!

Dan Atkisn

United Kingdom

Very impressed with the help and support that TemplateMonster have given me once I’ve purchased certain themes. Thanks very much, question after question solved and the team a more than willing to spend additional time helping out!!! Very good service, and recommended to all!

Dani Leonhartsberger

Spain

Fantastic and complete template. I purchased a template a needed some assistance. I used the on-line chat that is great. My issue was solved in a few minutes. I recommend these services and I will use it again.

Philippe Brema Gay

Spain

Very good service: available anytime, always doing their best to try to help. I am very happy with the service, especially when my problems are solved quickly. Now with my new template my website looks awesome, and my business will get a very positive impulse from this new professional image. Thank you very much for the support!!!

www.equipolr.es

Joanna Newman

United States

We love our TemplateMonster web template. Even better is the fact that the support team is phenomenal. They know the answers to every question, are patient and polite, and always take me through step by step until I am content. Even with design changes and modifications, they are always ready to help. The 24/7 support team is truly superb.

www.sailfishsystems.com

Sandra Sheerin

Ireland

I am delighted with the service provided to me by TemplateMonster. I had an issue with a WordPress theme installation and the representative could not have been more helpful! I found the operator, Judy, to be professional, courteous and eager to help me resolve my issue. Would highly recommend this to anyone. Thank you once again Judy and the team, it was one of the best customer service experiences I have had in a very long time!

Stephanie

United States

I just wanted to let you guys know that this company has provided me with unequivocally the best sales support I have ever received. Never in a million years did I expect to get as many answers to my questions as I did, but I also got those answers in record time. A few months back I took on the project of re-doing my father-in-laws website. I found the template I’m using right now on-line, and instantly knew it was right for his website, as he is a muralist. I have experience with DreamWeaver, but until today had never used Adobe Flash. Though there was some confusion with the person I chatted with on your website about weather the template would work with WreamWeaver ( I guess they assumed I wouldn’t be using the flash version), that was very quickly clarified. I then ran into the trouble of unzipping the file on a Mac (my first) that I just purchased the day before, and help was just a click away. Although I can take the credit for figuring it out before the e-mail came back (thanks to Google and Stuffit). Thanks to you guys I’m basically ready to be up and running, and uploading the site to my remote server. Someone should really give you guys an award. You truly put your product out there and stand behind it with the best customer support I have ever seen. I look forward to doing more business with you in the future.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.