TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Jay Casmirri

United States

I have purchased a few templates from you, and I'm always amazed at how great they (and your customer service) are. I find them easy to customize (and I take them pretty far from where they started sometimes) even with my extremely limited experience with building websites. My recent purchase, template 34187, is now happily working away at www.jaycasmirri.com, even with some video that prettyPhoto made fairly easy to incorporate. Great job, please keep it up!

www.jaycasmirri.com

Chris

United States

Technical support is very awesome. I’ve never had someone be so patient with me and all my questions. Very patient, kind and knowledgeable, and bared with me through all the questions I had. Templates are great and I will always come here to find great templates and support. Thank you Adrian and all the rest of the staff for striving for the best.

Corey Chancelor

United States

…..Mediocrity is the killer to all customer service departments in any business, in any industry – no exceptions! That being said, your company is absolutely awesome and I love my entire experience working with you guys… Site2You is absolutely amazing! The tech support is the best I have ever experience, and that’s comparing them to Apple, IBM, Sony and the likes. They are really, really good! Thanks for everything and never accept less from your team – your company is much better than that. I assure you of the latter, because I am a raving fan of TemplateMonster in just a few short days. Please learn from this because you guys have something really, really special going on – don’t let mediocrity get it’s grimy hands anywhere near the company all of you have worked so hard to built. Mediocrity is a silent and ‘friendly-killer’… you never knew you bought it, hook, line and sinker, until it’s too late. Trust me, I know this to be true from real personal experience. Again, I love you TemplateMonster and Site2You. Keep up the good work… I am rooting for you!

Laurie McConnell

United States

The customer service at TemplateMonster is really what sets them apart from all of the other companies selling pre-made CMS templates. TemplateMonster provides all of the art files to make further customization easy, but more importantly they have a good forum and support team for helping designers use the templates most effectively. I never feel like I’ve asked a ‘stupid’ question, and I know that all of the help I need is available, for whatever my customers need. This means my customers don’t get stuck in a wait-for-me-to-learn-something purgatory, and jobs are quicker to finish. Statistically, my customers on TemplateMonster templates need less hands-on support after launch, and the sites stay current through WordPress updates much longer than other templates I have used.

Dee

Australia

Great responsive service by the support team! My questions were answered promptly and exceeded my expectations! Will definitely use www.templatemonster.com in the future! Thanks guys!

Stijn

Belgium

I'm impressed by the level of technical support provided in the after-sales. No-nonsense approach, straight to the solution. Thanks Mira!

Jeap

France

We used to purchase many templates from TemplateMonster for several years. Every time we need an assistance from technical and customer services, we always got a solution. So we recommend purchasing items (templates & others) from TemplateMonster. Great support service. Thank you

RJ

United States

Juliet was super helpful in getting the template the way I was looking to achieve. The themes are very easy to work with and the technical support is even better. Thanks again!

Nadine Hirzel

United Kingdom

Really friendly and great serivce, sorted it all out for us, all we did was sit and watch our template take form. Thanks a bunch.

www.smileypea.com

Daniel

United Kingdom

Really really helpful, did a lot more than I expected.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
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Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.