TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial



The technical support is beyond my expectation. The Technical person's name is Mary, she solved my problem in just few minutes... and very professional. Five star all the way. Thank you.



South Africa

Great service and support. Whenever I have a question, I just log into the chat instead of spending hours trying to figure it out myself. Thanks to Mary for excellent service!


United Kingdom

Customizing the template was so much easier with your live chat, that is very good before and after sales. My operator Judy dutifully checked everything with me, giving me guidance and advice on how I can fix the issues and avoid them in the future!


Boris Rainesh


They are really good!!! Special thanks to Olivia, for patience and professionalism! Keep rocking, monsters!


Rajesh Devlekar


Hi there! I am the one who has bought more 90 template so far from TemplateMonster. My reason buying templates again and again if the high quality products which I am getting. The support Team is amazing. It is always a pleasant experience interacting with technical support staff as my conversation gets over within 3-4 minutes with complete solution. I am happy because my clients are happy getting superior quality websites from me. Thanks to TemplateMonster! Thanks and regards, Rajesh Devlekar

jane jackson

United Kingdom

Excellent - support chat is fantastic, both pre and after sales!



Great customer support service. Issue was fixed within 60 seconds. Amazing. Thanks Juliet!

David Beers


Very good support. Even if it's about Joomla they help you where they can. I would recommend buying a template from TemplateMonster anytime.


Aneta Tasheva


The customer service is great! I had some trouble when I was editing my template and Olivia from TemplateMonster was able to immediately fix the problem. It was a great relief! It's great to chat with people in Technical Support who are both knowledgeable and willing to help.




Loved the look of this template and was happy to discover that TemplateMonster has amazing support. I usually work on websites into the wee hours of the night and was pleasantly surprised to find out that I could always get a hold of someone through the chat to get some support. FANTASTIC.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.