TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Zlatan

Netherlands

Celine helped me 2 times today, and fixed every problem I had. She was amazing! Thank you.

Christy

United States

Lana was very helpful in solving my problems. She escalated the ones she couldn't solve, and was patient with my process of learning. :)

Akbar

United Arab Emirates

I had some challenges in editing my content and Stacy was online with me. She really was very fast and helped me to sort out all of the technical issues, I really appreciate her help. She solved my problem without having to pay for additional tier support. Thanks again for the great support help!

uagarage.com

Rishubh Khurana

India

Cherry Framework (Monstroid theme) support staff is amazing, especially Judy. I am new to WordPress and web design but I feel I have made a great design by starting out with Monstroid theme. Judy helped me to fix all of my theme-related problems and in fact, helped me to gain better understanding of design in process and worked on my problems with amazing patience. Great, great support!

Barbie Perry

United States

Sarah was absolutely patient and super helpful. She really took the time to help me achieve what I needed. Thank you so much!

www.streetjamtalentagency.com

Mark

United States

Charlotte just spent a good deal of time working with me, and was very helpful in assisting me with resolving my problem. In the end, it was something simple I overlooked, but she stuck it out and provided great support. I'm very happy with TM!

David Manners

United Kingdom

Easy purchase process, had some problems setting the theme up at first, but with the help of Jason Bentley supporting both our hosting server (Plesk on Windows) and the WordPress installation we got it all sorted. Massive thank you to Jason, without your help and support we wouldn't have a running website.

incloudcomputing.com

Kelley

United States

I had an issue with the template I purchased not looking exactly like the preview. Vanessa went in and fixed the problem in hours. She is awesome. I love the template. I wish that all companies I dealt with had such good technical / customer service.

alfiestreasures.com

Joshua Brock

United States

Wow! I cannot say enough about the support services of this team! We've had multiple tweaks requested, some of which were over my skill set and comfort level, and each time the tech support folks have come through! The live online chat has worked us through most of the issues, but when it required a more in-depth level of work, the team worked on it for a day or so, then implemented the changes flawlessly! I will definitely be using their templates and services again!

www.baystateorganic.org

Jie

France

Very careful to answer, quickly and effectively. Service and templates quality is very good, I will continue to choose their template.

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.