TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Garrett

United States

The Support was fantastic! The Templates themselves are a bit convoluted to use but the support team is very patient and helpful.

Samira

Spain

I had the chat support from Julia right this morning, and I am very happy with her help. The osCommerce template is just great, complete. Thanks!

outinshop.com

Lew

United States

Excellent service from the Technical Support team. They are highly knowledgeable and efficient!!!

millennium-mgt.net

Kate

Switzerland

I am so happy to have the support services... They always help if I need it, day or night....

www.stellaskate.com

Johan

Belgium

The support was great! Judy was very patient with my issues and the support was very fast! The templates are great, but the support is the best!

www.rebi.be

Jason

Canada

I used on-line help chat today and the operator Mary was extremely helpful. Having the chat support has been a huge help with installing and configuring my WordPress template.

www.bholeiplaw.com

Helen Vayner

United States

Contacted on-line help for theme configuration. Everything was resolved immediately. Awesome Customer Support!!!!

samuelleco.com

Fotis

Greece

I talked to Olivia. She was THE MOST HELPFUL PERSON I EVER TALKED. She helped me with all my problems, explained my everything, and answered all my questions. It's unbelievable, I would never expect THIS GREAT SUPPORT! I LOVE Template Monster, and especially Olivia in the support chat! Thank you Olivia, YOU DESERVE 10 STARS!!!! Have a nice day!

www.xtreme360.gr

Gianni

Italy

The assistance for templates is very good and speedy. Thank you and all the rest of the staff for striving for the best. Thanks!!!

George Mendez

Colombia

Julia which works very professionally with your team, assisted me for two applications I bought and was VERY helpful. All my issues were fixed, very fast and taking care of my weakness in WEB. Thanks a lot!

www.momentumm.net

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.