TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial


United States

I am very thankful for the technical support of Judy Waters. The issue was resolved intermediately, step by step and very clear. EXCELLENT ASSISTANCE.



United Kingdom

Excellent service from the team. I was assisted by a number of technical staff members and the level of support was excellent. Will have no hesitation in recommending your services to others.

Goran James Djordjevic


Always wonderful and quick service! First I was a bit unsure cause I didn't thought the Chat Service would work but you guys are awesome! Thanks for helping me with problems that would take me for hours! Where can I send you guys some chocolate?


United Kingdom

Great support. Had an install issue on a template and was so happy to be not just pointed to a help file but instead support worked through it and fixed everything. Perfect support.


United States

I spoke with Mary and she answered all my questions in a timely manner. I'm still amazed on the great consumer service.



Great support by Olivia. Templates are great but support staff is better. Thank You!




You definitely have one of the best on-line customer services, today I had a problem installing a template, until Judy from tech support department gave me all the help needed to solve my problem. I would say that is one of the best agents they have. My rate? 5/5 stars.



Very good support. Even if they can't help in the on-line chat, they will help in ticket system for sure and I always get my problems solved. Thank you.



South Africa

Initially I thought only a particular support person is a genius until got assistance from another genius with name Judy. Congratulations guys. You are making things way easier.



South Africa

I had a question with one template that I bought from TemplateMonster. I couldn't find the problem so I contacted their support team. Within minutes I received a response from Olivia (one of their technical assistance). She looked at my problem and found a solution for me. Great work TemplateMonster. Will recommend their service to anyone!


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.