TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial



Very helpful, precise and kind. The triptych for a success in demands jobs. Perfect work from Olivia!!! Perfect choice from TemplateMonster!!!


United States

I build websites and sometimes the templates doesn't have all the necessary components I need or the site doesn't load properly when I upload it to the server. When I need help or have a question with regards to the templates, I rely on the support chat. There is one help-desk technical person I come to know a lot. She has been a valuable "asset" to Template Monster. Her name is Olivia Torres. Every time I see her name on the support portal, I know she will solve the problems I encounter. Thank You Olivia Torres for helping me with the websites I build.




Mary did a fantastic job in helping me with a WordPress template. Best Live support I have experienced so far. Great Job!


United States

This is the best customer service that I have experienced in a LONG time. I believe I will stick with you guys to purchase all my relevant templates! Thank you!



Cape Verde

The live chat support must be the best on the net. You're attended in under a minute by the most polite staff on the planet and they solve your problems right away.


South Africa

Mary did a fantastic job assisting me fix some anomalies on our site especially at the eleventh hour to get the client job done. She put a smile on our faces. Great job done!




A couple of problems with my template and I got connected to their Support Chat, where Olivia solved them and made my day. Easy, efficient, quick...what else should I need? Thanks Olivia, thanks, Monsters.



United States

Julia was great help!!! She went above and beyond to make sure i was a happy customer! Thanks Julia!!!


Ascension Island

I have found all the staff to be very helpful in sorting out any issues. Julia in particular spent a lot of time with me sorting out various problems that we had. I would not have been able to get the template up and running without her assistance. Highly recommended!



United States

Mary is the best ever... never received such great support before. Really helped me out of a big jam.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.