TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Keri

United States

I have been purchasing templates from here for many years. They usually install without a glitch, but if there happens to be an issue, no matter how small or large, the support team is AAA (fantastic). They will work with you patiently (for as long as it takes) to get the issue sorted out. Don't hesitate to purchase a template from these people! Thanks to Juliet for the recent support, and to the rest of the team for providing a great product. Keep up the great work.

Beverly Toole

United States

Amazing help! Julia hung in there with me while i bumbled through my template to get it to look the way I wanted it. Everything is working well now. Thank you so much!

www.sircrazylot.com

Bui Chau

Indonesia

Just bought a Joomla template yesterday and get a little technical problem which should be on my fault. But the support is great. Fast response. Olivia help me a lot and solve my problem. Thanks!

www.fortuneftravel.com

Sanford Dure

United States

I bought a template from template monster, and I am amazed about their customer service. On a scale from 1 to 10 I gave 10. They are patience and willing to help, I want to say thank you to Daniel, Andre, and all the other staff of TemplateMonster.

www.nvexcorp.com

Robert

United States

Mira is the best help that I get! She is extremely patient and thoroughly goes through my templates to help me solve ANY problem. Mira... Thank you, thank you, thank you!! Hopefully I am automatically transferred to you the next time.

fantasticservers.net

Sean

Canada

Excellent service!!! Spent the time to solve my issue and ensured everything was working before letting me go. Very knowledgeable.

Martin

Norway

Talked to Judy twice over the last couple of days. She was MOST helpful and patient. Worked out my problem in a second and walked me through the solutions. Super fast, pleasant, all in all immaculate service. Thank you!

Ivo

Germany

A magnificent achievement by the support team !!! Thank you for answering all my technical questions!!!

Sven

Netherlands

Direct service when I need it, no waiting for support ticket replies but direct help. Love it! Keep up the good work

www.skiwi.nl

Rhenan Rodrigues

Brazil

I recommend to all! Always helped me when I needed!

www.rrsolucoesti.com.br

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.