TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Jerome Benton

United States

I have requested for help several times today and your technical support is simply one of the best I have ever been dealing with! They're very responsive and quick to give the correct solutions. My time is valuable and I really appreciated all of the fast turnaround help today. This support is just awesome! Please, keep up the good work.

www.purechemistryaesthetics.com

Christian Reyes

Ecuador

Gracias son los mejores, el soporte en mi idioma (español) siempre está atento y con las respuestas que necesito. Un gusto siempre trabajar con uds.

uncopipichincha.com/

Elina

Belarus

Beatiful, intelligent and helpful consultants! Tyler, Sarah, Alice, thank you so much!

Alex

Germany

I had a problem with the template. I have installed and activated the theme, uploaded the sample data but couldn't see the images, slider and posts on a frontend. Elina helped me and it works now. Thanks for the support! Very nice staff!

Dimaul

Russian Federation

I am very satisfied with services provided, very good job. These guys are taking care of my requests with no delay, providing the right solutions.

John Phillips

United States

I found a minor incompatibility with the template I purchased, and my clients preferences. Thankfully, Iris at TemplateMonster gave me the support I needed to correct the issue. Her technical (development) skills were impressive. Thank you, Iris and Template Monster!

Tom

United States

I have worked with TemplateMonster for a couple years mainly purchasing templates to use for customer websites. I recently purchased a new template to upgrade my personal website and was not thrilled with the aesthetics of the responsive mobile site. TM was extremely responsive, updated the CSS, and even allowed me the option to replace the template. In addition, I have found their live chat to be very responsive in addressing small questions about template functionality. I will certainly continue to use their templates, and highly recommend them.

www.daringinteractive.com

Emilia Victoria

Australia

I purchased my template from Template Monster. The service I have received from the initial purchase of my template to now when I contact the Technical Support team, has been outstanding. The Technical Team is always willing to help, they always go above and beyond to help you. Today Stacy helped me and her assistance was of 5 star rating service - well done, Stacy. I recommend Template Monster to anyone, even if you are new at this business! Thank you for the excellent service!

www.emiliavictoria.com.au

Matthew Morey

United States

Alice has helped me many times and continues to be one of the most knowledgeable and fast technicians I've ever had the extreme pleasure of dealing with. Thank you. Technicians like Alice keep me a TemplateMonster customer. Bravo!

Casey Miller

United States

Template Monster just went above in customer service as I need help changing some source code. They not only told me where to make changes, they did it for me! Exceptional service and I wouldn't chose anyone else.

thebestoffitness.com/

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.