TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Chad Zimmer

United States

Tech support was fast and to the point! I love dealing with TemplateMonster, great product, great service!


Emre Yeşildağ


I had a problem with HTML links and Charlotte helped me. I need to tell her she's a true web master. Yes, she is the best.

Lee Ault

United Kingdom

Guillaume Dumas is an absolute WordPress genius! He never fails to fix any problem I have. This is why I stick with TemplateMonster!

Bruni Garcia

United States

I want to say thanks to Charlotte and to all of you for all the patience and technical support you give to me. You guys are best!


Железков Антон Юрьевич

Russian Federation

Alice is a great technician. All the problems have been solved in an instant. Excellent company, 5 +!


Erwin Bodenstein

South Africa

I honestly think all the people at Template Monster are legends, especially Jeff!! I exclusively use your services for all my template needs and after the superiors service I received from Jeff I can say without any doubts that Template Monster now has a Client for Life! Thank you for the awesome service you provide time after time.


Monica Hardaway

United States

In 2008 we purchased a template from Monsters, they sent it with instructions and at that time they helped us with what we needed to know. We watched the videos and everything was good. Next in 2015 we needed changes, but the updated software did not support flash file editing (the old flash file). After 5 days trying all possible ways, I decided to call the source of the Template Monster template. It was incredible how they have your records, they transferred me to a Technical Department. I had chat with Joe Navarro, he is a GENIUS, true blessing genius. He resolved our trouble in less than 5 min. I am going to recommend Template Monster to all my associates and friends. I love the service and I am grateful that people like Joe Navarro assist others. And they did not charge me! Oh my God, this people are the best. Monica Hardaway, client since January 2008




Had some big problems on my template and the girl Charlotte sorted it out like I'd never seen before. Really professional. Thanks Charlotte


Bobby Carter

United States

Erica was the best operator I've ever been assisted by. Hands down. She answered my questions faster than any of the other operators and saved us from making a mistake that would have cost us hours of time to fix. She didn't try to copy and paste a link to a tutorial and I felt like I was dealing with an actual person on the other end of the chat instead of an automated system. Highly satisfied with my experience.

Mariella Kamburova

United Kingdom

I just had an assistance from Earl and Kelly in your live chat and I am impressed how great is your customer service :) Awesome! Thanks very much!

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.