TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Ignacio

Costa Rica

The support service is excellent! They always find you a solution no matter what.

www.planetamultimedia.net/

Martina

Italy

The support service is really excellent at all levels, from first contact to senior IT actions. I feel "safe" and guaranteed regarding the purchase of this template. Thanks a lot!

Jimmy

United States

Amazing Support and friendly technicians. I have bothered the team on countless occasions and they have never once seemed perturbed or annoyed by me. Thanks so much!

lowandtritt.com

Dmitri

Russian Federation

Today I needed help on how to work with infographics in Monstroid template. Great support specialists helped me quickly, the problem is solved now. Support specialists gave me complete set of links to the tutorials explaining how to manage my problem. Thank you very much, Celine!

new.beauty-sampler.ru

Alexandra

Australia

The themes are beautiful But what really makes the difference is the customer service. Both pre and post sales support is second to none. Very fast, friendly and competent. Elina and the other operators I have chatted to over the last couple of weeks are a pleasure to deal with. I can only recommend this service.

Sebastien

Spain

Celine appear all of a sudden and saved my life! She has been very kind and very efficient. She fixed the problem I had within a few minutes and took her time to explain me everything. Great job! Merci...

www.doctor-timeshare.com

Steven Mitchell

United Kingdom

We have purchased several themes and contacted support once, the case had to be passed to technical support but it was resolved within the day. Very fast responses and excellent templates to choose from. Would highly recommend.

Sylvain

United States

Amazing customer service. Charlotte walked me through everything and was very patient with me, she made the whole process a breeze! I would not hesitate to refer a friend!

Manuel Gutierrez

Mexico

Good support for after sales service. They helped to solve some problems with the template, taking care of the problem themselves. Thanks, support team!

www.latrojemuebles.com

Ady

Indonesia

I'm very satisfied, My template is not working with the cherry codes. But the technical support (Martin & Jeff) really helped me. I will be glad to suggest TemplateMonster to my friends. Thanks!

www.gorental.co.id

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
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Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.