TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Patrick

United Kingdom

Mighty impressive support team... They're always available and stick with the problem till resolution which is done very quickly and efficiently. This is the second template I've bought from TemplateMonster and definitely won't be the last. Keep up the good work and thanks to you all.

www.catchupnews.org/

Ananth Shayana

India

Celine was really quick in responding to all the queries and mostly positively. Appreciate the promptness and readiness of these guys. Thanks.

www.raysiti.com

Ron Vanderkuyl

United States

Great customer helpdesk. They solved all my problems quickly and easily. I'll definitely use them again in the future.

ldecostyle.com

Silver

United Kingdom

That lady, Charlotte! Brilliant! From me buying the wrong template which the Manager exchanged helpfully, to re-installing same template when it misbehaved, I have had the TM/TT hospitality. But Charlotte: she shone like the star I believe she is! Thank you, Charlotte!

Pierre

South Africa

Purchase process and initial installation so easy. When I ran in to a small technical installation problem the support via chat was friendly, quick and sorted my problem out. I'll continue to buy templates from them recommend them

Frank

Spain

Thanks for all Template Monster support; thanks a lot to Sarah. Next time I hope to contact with her. The best!

www.dondecomermalaga.com

Manel

Spain

Very helpful assistance, TemplateMonster support has excellent professionals. Charlotte does a great job! Thank you very much!

www.landofrunners.com/

Clovis Bengaly

Brazil

Best Template Provider ever! I buy all my templates with Template Monster. They all are great, and their technical support is amazing! Charlotte helped me so much customizing and configuring my Magento template. Totally worth it what it costs!

www.interajatelecom.com.br

Anthony

United States

I got stuck for about an hour on a particular change I wanted to make on the template. I decided to chat with customer service and they helped me right away! I took advantage and ask like 4 other different questions and they were all resolved. Smooth as butter!

Trey Fitzgerald

United States

Elina was just amazing. She spent so much time with me tweaking a few things I couldn't find anywhere... 5 starts for sure!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
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    • Italian
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.