TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial


Tanzania, United Republic Of

Thanks Celine from Technical Support. Attention to details, patient, skilled personnel, top class customer care. I am just a very happy customer, please keep it up.


Nick Graff

United States

I love the customer service. Live chat helped me most of the way and then when we got stuck she raised the issue to a higher level of support who was able to address my concerns. Highly recommended!



Awesome customer support as always! 24/7/365 available and they could solve my problems every time in no time! Highly recommended! A big thanks to everyone at TemplateMonster!


United Kingdom

I had an issue with my template 18 months after buying it. Lana Greene was amazing and fixed the issue promptly. Fantastic support!



I am most grateful for the help received by TemplateMonster Support Center. I thank particularly Vanessa for her patience, for understanding my requests so well, for responding promptly and for giving me very good suggestions that I could understand being an amateur. Thanks a lot!


Peter Robinson

United States

The quality of the code sets and documentation that accompanied the template were in a word, outstanding with amazing technical support too. I never waited more than 30 min for a fix that was accurate and well documented. What’s even nicer, when you find an error, they not only correct it, but update their release for future users. How cool is that!




All is good. A super feedback by the support team, problem was solved really fast! Very, very good! Thank you!

Mark Beckitt

United Kingdom

My template was not showing all the logo on tablets, fine on phones and computers, was baffled, so I clicked live chat and got put through to a girl named Alice, lovely girl, who was patient and understanding. I honestly thought it would've baffled her as well but no, she was instructing me to change a single number in my style.css and voila, job was as they say a good on, all this was inside a couple of minutes, When I first came across TM, it all seemed a bit of a big job for me, I was a newbie to all this interwebs stuff but have managed to put up a complete site for a family member through TM's tutorials and their live chat staff. Totally recommend them to anyone, phenomenal


Tracy R Smith

United States

The template had missing parts on install but Sarah from support was pleasant to work with and fixed it right up. Thank you!

Chris Alarcon

United States

Lana was excellent in helping me to get my site up and running. Great explanations and great service.

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.