TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial


United States

I have had great luck over the years with Template Monster, but this last time I was able to work with Alice and she was fantastic! In real time she actually helped me to solve a problem that 3 other operators couldn't help me to figure out. Alice is the best! Thank you.

Daniël van der Velde


The support is great, they fix your issues in seconds! You pay not only for the template but for a great support after!



Words can't describe how I love TemplateMonster.com! There are very professional operators, they are ready to help you out anytime! I really want to thank Alice, I would like to call her super Alice, I would recommend TemplateMonster to all of my friends! Thank you, Alice, and thank you, TemplateMonster.com ♥




The support was great, they have a lot of patience. I got direct answers to all my doubts, the service is simply awesome, thanks so much! Oh, by the way, they are available 24/7. Thanks again!



Russian Federation

Awesome support! Elina helped me quickly with my questions on translating some words in a template. Her help was very useful for me, thanks!




I work a lot with Template Monster themes and sometimes I encounter some problems but nothing serious until yesterday. I received an error message that prevented me from working with Motopress. I tried to solve the problem with the help of technical support but unfortunately without positive results. Things happen! Alison took the lead and 5 minutes later, I could start working with Motopress. I'm lucky because when I need help, it is often Alison who is on the phone with me. She knows her work and that's what I want and need! Thanks, Alison, for your good work and for your kindness!




The best service ever! The operators are always so friendly. This time I was chatting with Sarah and she helped me so quickly. Great customer service and great themes. Thanks a lot, Sarah! I'm so happy now, you've made my day ;-).


United States

Template Monster has beautiful and well functioning templates - there are many to choose from. And, their technical support chat team is world class and highly knowledgeable.


Ardin Beech


Alice even taught me some basic CSS so I can change some stuff myself now. Really helpful.

Paola Bianchi


Service was great! I got immediate and proper answers. Thank you, support team!


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.