TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Philippe

Canada

Vanessa made a great job to help me build and personalize my template. I really appreciate.

Kimberly Brown

United States

They are the best! After a hard drive crash my company had, they restored the templates purchased years ago so I could retrieve. Not too many companies would do that. I have only used and WILL ONLY USE Template Monster. Two thumbs up definitely.

www.banner4u.net

Robert

Canada

Talked to Celine and she was a great help, answered all my questions and concerns and pointed me to the right direction!

Beto

Brazil

The templates are excellent. Easy to use and edit and when I needed support, the support team not rest until we solved my problem. Great staff, great service and great company. Thanks.

Mika

Angola

Elina is the best technical support representative! She makes her job professionally! Thank you very much, Elina!

Aladdin

Australia

The best customer service I have ever experienced. Vanessa was just amazing! Thank you so much! Highly recommended, 5 stars *****

Beverley

Canada

Such a great service! I will always buy my templates from TemplateMonster as I feel welcome to call in if I am stuck and the folks on the other end don't have any attitude or personal judgement delivered. Today Celine was very helpful and clear in her thinking to solve my situation. Cheers and thanks for being there for us.

krushyourcravings.com

Lora

United States

TemplateMonster support services are exceptional! We contacted support concerning a template we purchased and the ticket support flow is seamless and very user friendly. We had the absolute pleasure of dealing with Celine and Vincent; both of which were very friendly, very professional, and best of all, very patient and extremely helpful! Our issue was solved in a timely manner and the results were above and beyond what was expected. Detailed screen shots were sent to us as well. We highly recommend TemplateMonster and will be a lifelong customer going forward! THANK YOU TM SUPPORT!

Sven Kauber

Ireland

Great site and simple ordering! I just love the support! They are really creative and nicely solved some clitches I had on one of my client sites. Thank you very much!

www.svenkauber.com

Hannah

United Kingdom

The template was great and easily packaged. When I had problems Elina from the chat helped me. Great service, very polite and friendly, one of the best experiences I have ever had with online help forums before. She also got my theme working for me! Thank you!

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.