TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial


United Arab Emirates

The template is very good and the support is excellent. The staff is easy to deal with, knowledgeable and when they don't know the answer they quickly find someone who does.


United States

Andre, Alice, and Sarah (and I apology if i forgot anyone else) have been beyond amazing with helping me with my osCommerce Template. They were friendly and got me through a lot of rough spots! Thank you all again!


United States

Template Monster is the best! Sarah at support helped me more than I could have ever imagined! Thank you so much for knowledge and experience! You were the best, thanks again so much!


Trung Hung


The theme is beautiful but the best thing that makes me happy is support by Ms. Judy. I had some problems and contacted support this morning. Another operator created a ticket for me. I had to wait and my client felt really uncomfortable. At last, in the afternoon, I couldn't stand it and wait anymore... So I re-contacted and met Ms.Judy. My problem was very easy to solve and Judy told me about it. I felt so happy with her technical assistance and rated her 5 stars! Thank you so much, Judy!


Art B.

United States

I have to give a shout out to Emily & Erica who helped me to resolve a couple of problems I had during our template customization. They both were great and efficient, I would certainly recommend Template Monster! Thank you for your great Customer Service!



Thanks for helping me to fix my problem! Great job in a short time, thank you very much!

Prabhaharan D.


I always use Template Monster themes for my clients because of their extensive support. Now I am doing a website for one of my clients. Today also (as usual) I got a wonderful support from Template Monster, this time it was Olivia. Thank you for your excellent support, Olivia. She did help me to customize the theme in the way I wanted. Thanks for everyone in support team.



United States

I had an excellent experience with support chat from Sarah. She helped me every step of the way I could not ask for more. I am not only happy with my purchase but with the support that comes with it. Thank you Sarah!

Zayne Isaacs

South Africa

My company works a lot with Template Monster and there is a reason behind that. Their products are awesome, their service is top notch and they are always willing to help their clients out. I absolutely love working with TM and will definitely continue to do so in the future.



United States

We are loyal customers and have several templates from Template Monster. The support I have received is over and above. I always get quick and courteous help. We seem to always purchase templates but then want to customize it to our needs so I need help at times. Vanessa is one of their top representatives and always understands what I'm trying to do.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.