TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Ace

United Kingdom

Andre was the best technical support guy I have ever worked with all my life, not just in websites or online help... He's very friendly, and he strives to help you and calm you when you screw up. Just a big 'thank you' for everybody there! Ace

Gail

United States

Awesome service. Totally satisfied customer. All of the crew is great.

www.orgess.com

Eloise Verona

Philippines

I really appreciated the customer service here in TemplateMonster. They are very helpful to my concerns/questions. They are quick and available 24/7. Without them, I really don't know what to do with my site.

Wafa Waheeda Syed

Qatar

Olivia was very patient and solved my issue. She makes an effort to understand your query and assists you really quick and awesome. Thanks, Olivia for your support and assistance.

Deb

United States

I'm a WordPress newbie and Sarah has been of great help in making several adjustments to my site. Great customer service!

Brittany

United States

Eva was absolutely an amazing help! After I got no answer or got companies pointing fingers about who was at fault of the coding issue (I couldn't access my account) she found the issue and resolved it. She was very sweet and explained it all to me a web illiterate. Thank you, Eva!

www.myfabbfinds.com

Derick

United States

Celine, thank you so much for your effort. I really do appreciate your great work. A was really struggling with the issue. You reassured me that everything was going to be well and could be easily solved. Thank you for that. Blessings. :)

chukkani.org

Glenn C Enriquez

United States

I wanted to share the fact that the support I've gotten from Elina was World Class. I've done two chat sessions and both of them were surprising good. Frankly I find it remarkable that you can get this level of support at these price points. I will definitely come back when I need more templates.

Martin Schindler

Germany

Perfect Support. Thanks to Vanessa. She helped me a lot today!

bissig-performance.de

Samuel

Australia

Found this theme and was fascinated about it as it met exactly what the content was to be. Little did I know that to meet from mobile to desktop standards, I need to be a techie as well. Their live support was there every time I got stuck, but the last one I eventually met, Nicole took me to the finishing point brilliantly in a very short time. It was really a relief. And at No Cost. Thank you all!

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.