TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial



Olivia helped me find a very difficult css change. I could not have done it without her. The team always help me and I am very grateful. Wonderful service also by Kate and Sarah on a regular basis. Thank you!


Karen Brown


I was really struggling with my template and needed some help to get my site fully functioning. My technical support representative went the extra mile. I couldn't have done it with out her. Thanks Template Monster for making it so easy and hiring awesome people.




Vicki saved me now, she did an awesome programming job. Thanks to her, that was an excellent service!



Burkina Faso

One of the most effective Technical Support Teams I've known since I do my job. I recommend them to professionals seeking efficiency and professionalism!


United Kingdom

Celine was super helpful and patient! She really took the time to understand what I was having trouble with and assist me with sorting out the issues despite my many questions. Celine even took the time to assist with something when she noticed an error that I had not picked up. Truly excellent and efficient customer service, thank you!


United States

Elina was one of the most helpful people I've chatted with in a really long time. She really cared about making sure I am able to personalize my theme. I'm thankful I reached her today! Excellent customer service. She deserves a promotion :)


Timo Virtanen


I had problems with setting up and editing template. Template Monster shown me what is excellent customer service. If customer has a problem they solve it. You see expertise and quality of a company when you have problem with product. Template Monster has shown to be excellent.


United Kingdom

As always expected a great support from Template Monster! Thanks for solving the issues of my website!



I did my store, fixed all my issues right there and then over chat. Very nice designs, felt very comfortable all the way through. Very nice friendly staff. Really appreciate the effort to support me with my online store!


Ahmet Baris Gursoy


Their technical assistance solves all problems. Especially Ammy, she's the best :)


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.