TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Jo-Ann Patterson


Amazing service. They are never to busy to help and are always friendly and supportive. Emily, Ammy are top rate.


Dave Lawrence

United Kingdom

I was struggling to load the latest OpenCart template I'd purchased, because of an unzip error. Charlotte got the problem sorted (while I was on live chat to her) and the site template was installed and ready to use, in no time at all. Brilliant service - A real life saver! Many thanks.


United Kingdom

Great template and amazing technical support - special thanks to Erica, who provided such an easy to follow guide for something I was stumped on. Thank you so much! Regular customer to Template Monster and for good reason.



Judy was a fine help, fast, clear and effective... Thanks a lot!


Craig Stevens


Mary and George, most helpful, assisted me and just got the job done. Well done.


Michael Curtiss

United States

Sarah was extremely patient and helpful. She resolved all of my issues and did so with a positive attitude. I will be using Templatemonster again due to the great customer service :)

Jae Shim

United States

Great! Thumbs up! Especially, Live Chat service gives fantastic solution and answers in real time! Special thanks to George and Charlotte! You have saved my day!

Jeongwon Kim

Korea, South

I had a problem to log-in and download the templates that I purchased, and the on-line chat was very helpful. Especially Alice from the Technical support was very kind and supportive! Thank you Alice for your prompt responding for my inquiries!


United States

Celine just solved a problem for me and made it so easy. I am very glad to have these services. Everyone is so knowledgeable. Celine gets high praise from me.


United States

Celine helped me through a site down issue and we fixed it quickly!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.