TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Laura

United States

Jeff was very helpful in getting a few of our template issues resolved! He was patient and explained everything. Thanks for your help!

Stef

France

Erica is a powerful technician, I am very thankful for her help every time I connect with technical support. I'm working with TM templates since 3 years and I never found such good services and templates with such great tech to support me in my work.

eliazarconcept.com

Paula Steger

United States

I have just enough WordPress knowledge to make me really dangerous to myself. Thanks to the template I purchased, my new website is going to be exactly what I need to stay current in our field. And thanks to the awesome tech support staff, I'm going to have the site up in the next couple of days. Every time I've come to them with questions, they've been able to help. Today in particular, I want to thank Celine Jade. She got me all the right info and links to solve most of my problems. The 2 she said are more complicated she generated a ticket for and said they will take care of it. Kudos!

www.alplaser.com

Lee Fergusson

Australia

The tech support I have received from Template Monster is absolutely amazing. They have addressed all my problems in a timely and efficient way, and have been a pleasure to interact with. Well done to Judy tonight for her patience and brilliant technical wizardry!

Masaru

Brazil

I want to say thank you very much to Sarah. She fixed my problem. Very helpful and fast. I used almost all day to try to solve the issue. She fixed it in 5 min. Excellent technical support!

54.207.7.108/

Mustafa Ay

Turkey

Thank you very much Sarah for your great efforts and patience. Really helpful expert, you are perfect :)

www.turkiyetercumeceviri.com/

Ron Opdam

Netherlands Antilles

Great service, quick and willing to dig into it a little deeper if MY problem can't be resolved immediately. Thanks!

www.sunwisebonaire.com

Anthony

United States

Eva on support helped me out find a few features. Even sent a video on how to perform an action! Wow! Taken care of every question in less than 5 minutes.

Rob

United Kingdom

Eva couldn't been more helpful. Nothing was too much trouble. Great support, thank you so much!

Heath

United States

Olivia was patient, clear and concise and showed me how to fix my code customization in just a few steps. Excellent support experience.

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.