TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

John McClellan

United States

Sarah did an excellent job on helping me out. I completely erased a section of my website and she went over and beyond to make sure I got it back to the way it was, thanks Sarah!

Martin Stemberg

Germany

Very good service by Jeff in the chat. Glad there are no problems and theme works like a charm.

Tony

United States

Great customer service! Friendly, fast and professional. I made the mistake and they still accommodated. Where else can you find that these days?

Patrice

France

First of all the templates are fantastic. But also the customer service impressed me. Brian, Guillaume, thanks a lot, you're the best !

Treath Wharton

Australia

I will use TemplateMonster again purely because of their outstanding support team. I cannot fault them. They are a great team and always get back to me within a couple of hours. A+ service all round!

www.mgasystems.com.au

Shoaib

Afghanistan

I am really grateful that I bought the template from Template Monster. Ms Sarah helped me with great patience, and I am really happy to use Template Monster theme. Ms Sarah is great support representative, and I thank her. Best regards, Shoaib Taheri

antwortconsulting.com/

Tee

United States

Alice was a great help! She was very knowledgeable and very quick! I appreciate her assistance! Great job. Thanks!

www.sweettreatlingerie.com

Cyril

France

Thank you Lana for your help. Very, very kind and professional. Excellent technical competence!

Keara

Zimbabwe

Thank you Sarah, you really were amazing with helping me with all my problems. You've saved me so much time and I really appreciate it. Now I can enjoy this great theme!

Steve

United Kingdom

So far so good. Spoke with Olivia today and could not fault the assistance given. Being a novice at this, the help received en-route has been great. Thank you

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.