TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Ali Ahmed


Today I was connected to Ms. Sarah. She is the best person I came across on TemplateMonster. I would love to talk to her every time. She is a real help, a very kind and understanding person. I hope and wish she gets the best in her life. Warm regards.


Adam Lomsargis


Ivy took her time to help me sorting out a tricky issue that had proven challenging to fix with a template. It was such a small but important detail and I am very happy that it's been resolved. Thanks again for such a great service!



United States

I had some initial installation questions and some other issues. Alice was a huge help in steering me on the right path! Thanks Alice!

Dominique laine


Hello. I've had some problems changing the different parts of my website so I contacted support. They answered me and fixed my different problems quickly. Thanks to Amina and Tyler, they're great.


Lyna B


All customer support representatives are so amazing, and same are the templates, which TemplateMonster is selling! Very good, knowledgeable and helpful people! Thanks a lot to everyone! Sandra, Alice, Andre and all other staff, who helps very well at any time. Thanks a lot!



United Kingdom

I no longer buy templates from anywhere else as I believe the after sales technical service from Template Monster is second to none. I have chatted with Elina several times recently whereby she not only knew her stuff but was equally courteous and patient. I do not hesitate to recommend Template Monster


Hannover S.

United States

The team is very patient and knows their stuff. They don't mind walking you through steps nor repeating themselves if you are not sure you are following. Great team!

Robin Taber

United States

Elina Webb (the second person who responded to my email) fixed the issue and I'm very happy. I appreciate the support as I tried several times to fix it myself by searching WordPress blogs and also spoke with my hosting provider for over an hour.


Jeff Redondo

United States

Alison was amazing! She helped me walking through the whole process and when I was unable to fix my problem, she fixed it for me! Thank you, Alison, from the bottom of my heart!



United States

TemplateMonster has great templates and amazing assistance. Their live chat feature is incredible. I am not the technical person but their team is patient and very supportive. I'm still building my site and haven't launched yet - but the team has been fantastic in helping me meet my goals. Special thanks to Margarett! She is amazing.


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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.