TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial



I am so thankful for Olivia's assistance. I explained my problem and she resolved it expeditiously and with great patience and professionalism. What would have taken me 3 hours to figure out on my own, Ms. Olivia handled in just a few minutes. I will be able to apply the skill she taught me to all future web site modification similar to that with ease and confidence that my site won't shut down after I save my modifications. THANKS OLIVIA!!!



Thanks for the service; is very useful. Olivia is very nice and has helped me a lot with all the questions I had. I really recommend using the Template Monster support.

Yalitza Figueroa

United States

Sarah from Technical support is wonderful! She is knowledgeable and extremely helpful!


United States

I volunteer for a non-profit. We were having an issue with the image on the home page not showing. The person that set us up with the template had gone and I was left hunting and pecking trying to figure out the problem. I am not a Web person by any means. I finally got a hold of the kind people here at TemplateMonster.com and Stacy in Tech Support fixed it right away. Thank you so much! Will be using them in the future!

Bill Walters

United States

Charlotte is fantastic. One of the reasons I keep buying my templates here, going on 9 of them. Thanks so much for your help.



United States

Had an issue with one of my template Isotope galleries not showing categories and I used text chat and was routed to a support tech named Margarett. She solved my problem without having to pay for additional tier support. Turns out it was a simple Joomla setting that needed changed! Thanks again for the great support help!




Wonderful technical support! Special thanks to Ammy and Olivia for their excellent and professional support services!


United Kingdom

Once the template had been set up the guys at Template Monster have been helpful. The online chat is a godsend as I am a complete novice and needed a bit of hand holding. I still wouldn't recommend this if you are a complete novice as it has taken me ages to get my head round it, but if you don't have a large budget and you have time, then you should be able to produce a pretty reasonable website and can get the help you need from online chat who respond within seconds.

Dear Sir Models


Excellent support on a range of issues I have encountered after purchasing the template which have saved me a lot of time and taught me a lot about navigating the template. Highly recommend Template Monster's products and services!




Great assistance! In these days George and Judy help me a lot! Very professional staff... amazing! Thank you again!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
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    • Italian
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.