TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Ricardo Quartier


Andre in Template Monster Support is a life saver, now I feel more confident to buy more and more templates, since I don't have to be afraid of buying and being stuck on the minor details that make all the difference.




I was with a Tech support from Template Monster, he was really good and I should say knowledgeable, as Magento is tough and not everyone can provide detailed support. But Jeff, hats off man, you were excellent. And based on Jeff's support I would definitely recommend Template Monster.

Warren Norred

United States

When I struggled to get the theme working, George was awesome and walked me through my troubles. Highly recommended!


Ayça Kubat


I really appreciate the help of the operators, today Lana helped me a lot to solve lots of CSS issues. Thank you guys!



United States

Still cannot believe the professional and expert help I received via the chat plugin. I was very skeptical but desperate for help so I gave it a try and low and behold, Lana was online to help me. 100% of my questions were answered and help administered in a very quick and professional manner! Thank you Lana!


United States

I had trouble installing this two-part site with Cherry Framework, then I did not how to find and install all the images and .xml files that came with it. Elina was very patient with me and got the necessary files and how to install them. I am so glad to have immediate chat contact when I was in trouble! Thanks Elina!!




Purchased a wordpress theme, was having some issues with it and the support team was exceptional. They were fast in answering my questions and were able to help me with my problems. Highly recommend.


Charles K Erskine

United States

Guillaume is just simply awesome!! Very professional and helpful, the super hero of tech support I would say.




I want to say thanks to Mary, Margarett & Carey for all the patience and technical support they gave me last night and today. Patience is definitely their virtue.



United States

All but one Tech Support people have been amazing. Not only answering/helping with my novice questions, but doing the work themselves. I have nothing but great things to say about the Tech Help. Harry Baker is one of those outstanding Tech people. He has removed unwanted items from by site, tested the check out process, etc. I appreciate this help.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.