TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial


United States

I had a question regarding changing links in slides and Lana was very efficient and knowledgeable in giving me the information. She was most helpful and very professional.


Lucinda Badger

United Kingdom

It's a great template once I worked out how to use it! I had to use the live chat twice and both customer service people were very quick and very helpful! Thank you to Celine for helping me over the biggest hurdle, you rock!


United States

The support I received is simply unheard of. I worked with Judy on e-commerce work that was way over my scope of information and the product actually matched expectations in a way that was uncanny. I will NEVER again buy a template anywhere other than Templatemonster.com. Thanks!



Eva was an amazing technical support staff! She was extremely helpful! Excellent support! Never expected this from an online service!



Charlotte/Eva and Lena and the rest of the crew thank you It has been a pleasure although at times I was lost with the PrestaShop as it was new to me you all did a great job in guiding me through the process



United Kingdom

Ammy in Tech support is amazing; great customer focused service and technical knowledge. The support means I will be buying more templates from you as a result. Thank you :)

Kevin Meldau

United States

I spent pretty much the whole day online with Daniel today. This guy is the bomb man! We got so much done. I'd have to say that he is the fastest support person I've dealt with at Template Monster. Well done Daniel!


Kevin Meldau

United States

I have been working with Template Monster for a few years and I'll never leave them. What keeps me coming back is their support! They are always there 24/7.


Jesse Kranz

United States

I had a number of very difficult challenges with my template. Lana at Technical Support was absolutely amazing. She solved all of my issues very quickly. The great support at TemplateMonster is why I buy all of my templates from here.



I think Template monster offers a wonderful service. The templates are great but the best part is the technical support offered when i need to make changes to my template and site. The staff have been wonderful. Just been on the chat now with Lana and within 5 minutes my changes were made and now I can make the adjustments myself in the future. Thanks


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.