TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Anthony

United States

We had a rocky start but TemplateMonster really came through! Get beyond your fears and give them a chance. Their chat help is awesome and knowledgeable. I recommend TemplateMonster highly, they are way ahead of the rest of the herd.

painthammertools.com

Jason Boss

United States

I have been in the tech industry all my life. In comparison to all you youngsters out there I am an old timer. I have used and bought hundreds of thousands of dollars in software in my time and never before have I had this level of service. These guys are simply incredible. Everyone that deals with customer service should use these guys as the example of how to run a real company and successfully at that. Great job guys running such a tight ship. Incredible coding, friendly support, fast answers. Never again will shop for templates when these guys are my new family. Since I am ranting about these guys...their prices in comparison to whats out there...are dirt cheap. For the level of service they provide, I almost felt like I owed them after rocking my template out like they did. Thanks Guys. God bless and take care. ~JBoss

skylinkfiber.net

Fadi

United States

I can't being to express my gratitude to Ammy. She have spent over an hour working with me on a template I purchased 2-3 years ago, and assisted me with materials for walkthrough, accessing my website to optimize it, and personally editing my SQL file. I have never experienced such customer service. If I would to rank it out of 10, I would have to say 100 for the level of professionalism and patience to work with me. Ammy is a keeper!

Arthur Rose

United States

Mary was absolutely fantastic. People like her ensure that I will make all my purchases from Template Monster. You guys rock!!!!

Ali Squalli

United States

I am very, very, very, very satisfied with my purchase and especially with the customer service. Very qualified people and knowledgeable. I have multiple questions to customize the theme and every time I request help, I get the right answer. Usually, I don't write any testimonial but for this kind of service, I feel that this company should get more customers. The best part of it, I am not a web developer person but I got my website ready to go in few weeks :)

Arthur Rose

United States

Template Monster is now the only place where I purchase my website templates. Why? Simple...they have the best customer support in the business; they are second to none. They go above and beyond anything I ever suspected to get from customer. I was especially impressed with Elina in tech support.She is very polite, knowledgeable and overall, just a great asset to your company. I have and will continue to refer your company to all my friends and associates. Keep up the good works!!

Jordan

United States

I'd like to give a shout-out to Vanessa and the great job she did coaching me into finding the problem that I had. Users had complained about the fast scrolling speed on track pads and after I opened a support ticket, I received a prompt fix in less than 24 hours. Very informative, very helpful and you can really feel like there is a willingness to help.

www.ifatca2016lv.com/

Bhagu

United Kingdom

Ammy in tech support was awesome, fantastic knowledge, professional and extremely helpful. Thank You :)

Ilaria Ruozi

Italy

Very helpful and fast. Excellent technical competence and clarity of expression!

Fabricio

Argentina

Vanessa, what planet are you from? I have never seen anyone so fast and effective . I admire, great thank you, thank you very much!!

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.