TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Anthony

France

The tech support has been amazing, especially Emily. I thank A LOT for her help ! For sure I'll ask to talk to her directly next time i have a question :)

Martin Vega

Mexico

I had a problem with the installation of my template. Celine very kindly helped me solve my problem and also fixed other problems I did not see at first glance. Thank You.

clanpublicidad.com

Bhagu

United Kingdom

Very impressed with Judy, very helpful and patient, great knowledge. Thanks :)

Everton

United States

I worked with Sarah for over an hour, she was patient with me and gave me the best service I've ever had through this help service. She is a blessing.

michaelowenscollection.com

Alex

United States

Alice is truly amazing tech, had 2 questions and she helped me out in less than 15 minutes!!! Super helpful and courteous professional!

Bhagu

United Kingdom

Vanessa in technical support was very helpful with excellent tech knowledge and professionalism. Thanks

Igor

Latvia

One of the best Customer Services I have ever came across. Simply the best.

Labo

Italy

Wonderful support! Very helpful and fast. Excellent technical competence and clarity of expression! Great! Thanks to Olivia, Mia, and a lot of others!

Jeroen

Netherlands

I can't hear a negative word about the service of Templatemonster. The operators on the helpdesk are very helpful, are doing the very best they can to guide you through the problem and insist of making a ticket if the problem becomes too complex instead of pushing it off. Go on Templatemonster!

www.rekenmaarverslagen.nl

Michelle Del Rey

United States

Charlotte and Guillaume helped me tremendously on an issue I had with a template I purchased. I'm not familiar with CSS, therefore, I was not able figure it out on my own. They both were able to resolve my issue. I'm grateful that they are here to help me when needed! Thank you Charlotte and Guillaume! You guys ROCK!

www.creativechip.com

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.