TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Christian Mackin

United States

We have used Template Monster for several years. Today they exceeded any expectation for technical support. Emily was fantastic and helped us to modify the CSS code of the template to give us the custom solution we were trying to achieve. We receive many compliments on our website and we recommend Template Monster each time. Kudos to Emily for her expertise and help today.



Russian Federation

Большое спасибо Sarah. Помогла с обновлением cms. Очень благодарен. Спасибо команде templatemonster.com


United States

I had excellent service from Margarett when I needed help finding text to edit on the template.


Jaxson Chin


Great service, with warm and patience attitude. Very helpful and always give what I was expecting. Thank you very much, Olivia.

Wilco Kuipers


Needed some help with the template settings. Very fast and helpful chat. Solved within 10 minutes!


United States

Ryan DeWitt and his team were extremely helpful. Ran into some snags many times during initial site customization, and support were able to help me through. I think customer service is truly what makes buying themes at Template Monster a wise decision.


Carlos Evora

United States

Vanessa provides great customer service. She is always ready to help and go the extra mile. Thanks Vanessa for your good work.


Gregory Bryan

United States

I'm loving the support from this company. Not every template is exact how you want it and TemplateMonster has been there at every step to help me to get the website looking the way I want it to. I want to say a special thanks to Vanessa for her help on a customization issue I was facing. Awesome, responsive technical support!




Sarah provided very prompt and helpful support setting up our website theme.



Working with TemplateMonster Team is perfect! You don't have to be a VIP to have a VIP Customer Service! Everyone is happy to help you. Feel free to choose Template Monster templates - you'll be satisfied. P.S. Big Thanks for Erica :)

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.