TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial



Amina from Technical Support department is one of the best operators who assisted with my website. She was very patient, polite, handy with solutions and solved almost all the problems I have faced. Thank you, my angel Amina.

SM Mahmudur Rahman


I really appreciate Erica Saunders for her great cooperation and great knowledge about WordPress and web development. Because of Erica Saunders's type of technical support personnel millions of customers will always be stuck with TemplateMonster (Template-Help) for their website design and development. I wish Erica Saunders a great success in her life and recommend the whole world to take the opportunity to enjoy web development with TemplateMonster.com or Template-help.com Once again, thank you! SM Mahmudur stylezworld.com 6477076825 Toronto, Canada




Sarah was a great help. I've had some strange technical difficulties with the Monstroid theme on how it displayed on certain devices. A short chat later, and she fixed all the problems! Thank you very much again! Great support!



Charlotte was really nice, although I could not solve the issue, she went to the end and managed to resolve it. Truly a great support, thank you!

David Bravo


As a long time developer, I'm more than pleased to meet such qualified technicians who assist in the support center. Carey has solved the most difficult matters, even updated my target site. You rock!


United States

Alice was amazing. She's perfect when it comes to customer support and follows through.



United States

Iris and Celine provided outstanding support in helping me to get the template up and running quickly and easily. I really appreciate it. They are top noch representatives and did and outstanding job. Thank you both for all the help.




The customer support is absolutely great! I had some problems after I bought a new theme and I asked for help via the live chat and tickets. They are superb! Thanks for everything.

Ellen Lichtig

United States

Alice was such a great help in resolving my problems with Monstroid. Her responses were quick, and cheerful. She was also patient when I was working with the code. Thank you for getting/training such good people.


Luc Faubert


I've had several issues with the site, so reached the support and got Amina. She took the problem head on, fixed all the related issues and literally went above and beyond. For me, as for a business owner, customer service is defined by quality not quantity. Big thank you to Amina, I hope your boss noticed the hard work you do to satisfy your clients. One happy client here. Thanks again.


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.