TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial


United States

The customer service through the Help Chat was great!

Mayra Lop


Sarah is so friendly, she helped a lot, definitely the best!


Paul Ryan


Erica was fantastic, she understood everything I said and was trying to achieve. There is no way I would consider getting templates from any other source. Thank You Erica and thankyou Template Monster


United Kingdom

Great customer service and tech support 24/7. This is why I use Template monster if I have a problem it's always fixed through chat instantly.




Thank you! Sarah was quick and super helpful with support. Great support

Mike Burnett

United States

Live support is always very helpful. But my favorite person to go to is Harry.He'll work with me until we fix an issue - css, anything. I love connecting with Harry for more technical assistance.

Martin Jašek


I must really thanks Sarah for her assistance and help from chat. It's great support from her, thanks a lot!


Dane Johnson

United States

Their customer support is absolutely incredible. The template alone was worth $75 but I would have paid triple just for the support they have given me. If you are not a developer choose this company. There are many nuances of running a proper website and these guys/girls are there for you every step of the way. I've had this theme for almost a year and they are still giving me top-of-the-line support. 10/10



United States

Sarah was a great help in making an adjustment on our website. It saved me at least an hour or two of research and she was also very friendly. Thanks Sarah!


Shirleen Burnett


I am more than simply satisfied with both the template I bought from Template Monster and the support I have received and continue to receive --I am a loyal customer now. The template is amazing. For a nominal cost TM installed it for me saving me hours of hassle. The Live Chat has been invaluable to me as my website grows and changes. I have always gotten quick, courteous and effective help when ever I needed it and I'm a noob at web design so I often need it. All the help I received after the initial purchase was free! Great value. Don't hesitate to purchase from Template Monster. You won't be disappointed.


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.