TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Alistair Darroch

United Kingdom

Template Monster was recommended to my by a friend Martin, he has an e-Commerce site too. I have been really pleased with the technical support that I have received today, and this increased the speed at which we will have the site ready for launch. Once we were passed to the final tech support agent Amina, she was able to very quickly identify the needed changes in the CSS. Some of the themes do lack commenting and I personally would be able to fix these issues with more commenting. However with the technical support mechanism in place this more than compensates this. I would sooner be able to reach an expert like Amina. Thanks a lot for the continued support.


Luc Faubert


I've had a major issue and Charlotte took her time and resolved not only this one but several issues. Thank you, Charlotte, for the good and efficient service.




Special thanks to Martika, she was very helpful and patient. She helped me a lot with the site.


Sandeep Kumar


Charlotte is a great technician. All the problems have been solved in an instant.


Tatu Leppänen


The technical support is absolutely amazing. Really, it's almost perfect. Fast response times and only a few copy and paste answers.


Burak Karadas


Celine is the best assistant that I have ever met. She cares for her job and cares for people's opinions and emotions. This makes Template Monster really good. Thank you Celine for everything and keep yourself great :)



Russian Federation

I would like to thank the support staff who respond quickly and professionally. They help to solve any problems encountered, especially Celine, thanks!

Leigh Ann Loughner

United States

I got a great chat service and answer to my question from Martin Clark today. He really helped me to solve my issues.


Bob Prescott

United States

Support is outstanding! I had a number of different issues and was ready to switch to a different hosting site, thinking that was the problem, but TemplateMonster Support helped me to get things fixed and my site is finally up and running (after trying to fix it by myself all week)! Thanks, everyone!


José Fabara


Excellent customer service. Everyone provides a great help but the best one was received from Sarah.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.