TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial


United States

I purchased a theme today for a project I'm working on. Well, I had some initial problems setting this theme up with WooCommerce, so I contacted TemplateMonster to see if they could help me out. What can I say? They not only helped me resolve any issues I was having, but actually done so in a quick and courteous manner. I am thrilled about the customer service that was provided. Thank you, TemplateMonster!



Sarah was my Technical Support operator. Just a 5/5 or a A++ or a 20/20 for her!!! Great support for my issues. She was great.

Paul Muñoz


Customer service have helped a lot to fix our issues with the template. We are very great full with the team. Thank you so much!

Mustafa Youssif

Saudi Arabia

Vanessa is really so helpful and kind, she helped me to fix a lot of things without even disturbing me, she logined to my hosting and configured upload, resolved all permissions, TemplateMonster is doing the best and providing a very good support. Thank you Vanessa. You're really amazing and so kind.

Ines Thomas Almeida


Absolutely great customer support. They´re friendly, helpful and always available. I had lots of questions regarding my template, installation, custom etc., and they all were resolved by the staff with patience, knowledge and a smile. I am a truly satisfied customer and can do nothing but recommend this guys to everyone. Dear support team, thank you so much for your great work!



I made a huge mistake about selecting template, but all support team figured out my mistake. I am totally satisfied about excellent workaround and awesome support perspective. Thanks Erica and all the team.

Zaniah Renner

United States

I worked with Olivia with an issue on my site. She was so patient, and tried every single possibility in trouble shooting my issue. At the last minute when all my hope was lost, she sent me a tutorial for trouble shooting that showed me how to compare my server and mail settings and that is when I realized that the problem was a typo I had on my end. Thank you so much Olivia, you and the team do a great job.


Brian Tierney

United Kingdom

Brilliant service, I've spent a week struggling with a change needed, spoke to Mary on live chat for 5 minutes all sorted.


United States

Hanna was very thorough in explaining what kinds of changes to make in the text editor short-code vs. the stylesheet vs. the Cherry Options. She is very knowledgeable and detail-oriented. Thanks Hanna! Highly recommended!



Very helpful and with a lot of patience all the employees of the live chat. Totally full support for a beginner in modifying a site. Next level 24/7 support!


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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.