TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Maria

Italy

I started to work with them one year ago. I find an excellent support services. Tonight I had a serious and urgent problem with a site: Erica and Emily helped me to solve it quickly. Very professional. The best support service I ever find. Thank you so much.

Keith Simpson

United Kingdom

Oliver has done a great job, communication was also very good. Only one word describes the help and support and that is BRILLIANT. I would highly recommend.

Frances

Australia

There is a very good and quick customer service, 24 hours a day, the people is polite and knowledgeable and very helpful! I like this company!

www.shelving-racking.biz

Trishna

United States

Olivia was really patient. Even after asking so many questions she remained calm and helped me fix the problem. Hope to deal with her again with many more questions. Great service.

www.limonorganic.com

Andreas Ottosen

Denmark

Sarah and Kristy were very helpful with my issue on my theme. They were very friendly, and gave the best support I ever had before. Thank you! I hope I get you 2 again, if I connect to live support again :-)

www.trendservice.dk

Ross

Canada

Exceptional service by Kate. I rated her 5 star because she truly deserved it. I've received great from service from this company and I look forward to doing more business and refer more clients their way. They can be trusted!

Amos Halava

United States

Great template and Great service. Vicki worked till fix any of the issues I had. Thanks so much.

rivergardensinc.com

Liviu Margineanu

Romania

Alice was extremely helpful and kind. ”Living Next Door to” her was really useful and pleasant... Great job. Thank you again!

Tom

Germany

Emily worked for an hour on my template. She gave a great effort. The change was implemented at all screen sizes. Many thanks Emily! Great support!

Mehdi

United Arab Emirates

Olivia was so helpful and kind. She helped me to fix a lot of things that I didn't know how to. TemplateMonster has the best customer support I have ever seen, they are truly amazing! Thank you Olivia!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.