TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial



I had an issue with regards to apache_rewrite not being enabled which caused the links to not load properly. It took support only minutes to find the issue and get me up and running. The staff is always ready to help and very great at what they do. Makes me glad I shop here.

Luis Pineda

El Salvador

It is the best service ever! Thanks a lot for the patience and the best technical support on the case!

Natasha Velez

United States

Elina in technical support was fantastic! She helped me out so much! I am amazed by the amount of support she gave me, and was so nice about everything. I def recommend this company to anyone because no one else can be beat with templates and customer service!

Brent Carnduff

United States

Great service - very patient! I was on Live Chat for more than two hours, and was going back and forth between TempleMonster chat and a chat with my hosting company. They were incredibly helpful and walked me through several steps that I would've never been able to do on my own!!! Thank you!


Wayne Grant

United Kingdom

After searching around the PrestaShop forums for hours on end I contacted TemplateMonster support team. They spend over two hours talking me through what I need to do. Great help. Couldn't be more happy with the service and the quality of the template.




Thank you for the always quick help on live chat. No problem left unresolved with your help! Very happy with everything that has come with purchasing one of your themes. Great work!!!

Yanto Njam

United States

Vanessa is very great bright technical support operator. She answered to my needs exactly the way I want it. Amazing Technical Support!!! Keep it up Vanessa!!!


Wong Po Suen

Hong Kong

The live chat is very useful and operators are very friendly and efficient. The template is very user friendly. Great service!

Nicki Ragan

United States

The customer service has been excellent!!! Emily specifically helped me with every item on my list and then some. I will be asking for her specifically if I need more help. Thank you!!!


Mariana Islands

Excellent support from Charlotte!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
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