TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Jan

Czech Republic

I bought a special template for the presentation of our shop. Unfortunately, we had a problem with its installation on a hosting server. But TemplateMonster team helped us just in few hours. It is not usual to provide free installation services, thanks for professional assistance!

Edgar

Mexico

Iris rocks! She's the best! She helped me until I got my site done, great service!

mdentalm.com

Nancy

United States

Wonderful service, such a great support, everyone is knowledgeable and extremely helpful. Highly recommend as they got great themes to choose from as well.

blazit.com

Michel Henric Coll

Spain

I bought about 10 templates from TemplateMonster in the last 5 years and had a very few needs of support for them. But I got a fast an effective help in each of the opportunities I used support. Last time was this week, and I got a right answer within 24 hours despite a jet lag with Spain.

Edward Yan

Canada

Sarah is amazing, professional and handy support operator. She helped me out step by step. I really appreciate her excellent work.

Katelyn

South Africa

The 2 tech support technicians who assisted me were Vicki and Celine. I first had some trouble locating one of the installation files for my template and Vicki assisted me by explaining what to do and advising how should I proceed further with the site updates. She was helpful and pleasant answering all my questions. I later ran into another issue with the installation and Celine patiently guided me through all the steps I needed to complete to finish the installation. She was pleasant, efficient and very patient too. Thanks a lot for the perfect service!

Michaela Spadano

Canada

I have now purchased 3 templates from Template Monster and they never disappoint. They are well built and look great. If you know how to work with the programs, they are very user friendly... and if not, the support services are there to assist you 24/7 on their chat line. Thank you, Template Monster.

topemtoppers.com

Duane

United States

I worked with Alice and Iris. Great service. They had the answers to all of my questions, very quick and very professional. Everyone should have chat built into their templates, it's really awesome. Thanks, ladies!

duanebentzen.net

Magdalena

Poland

Great and very knowledgeable customer service representative - Elina. I had a problem with menu, actually, I wanted to change colors. I received a code to add to Cherry Options CSS and it worked!

spoleczneszkoly.pl

Carl

United States

Daniel Morales went above and beyond for me with a new WordPress template installation issue. I couldn't be more pleased with the quick turnaround time I received. Thank you Daniel!

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.