Ideally, I love the purchased template, but am very, very, very dissatisfied with the support and unfortunately I paid for an extra six months of this support. You must fill out a ticket and wait for a response hours later, no chat for tech questions. As a wordpress newby still learning the very basics, this only generates more questions which could be answered very quickly with phone support. There is no phone support, there is a phone number if you look hard, where they say they cant answer your call, but instruct you to leave a message. The message box has been full every time Ive tried. Im told the only way to receive help is to create a ticket, so no help for me. They have no tutorials or basic videos for the beginner to utilize their templates.