ticket system

An on-line ticket system is a piece of software that not only manages and maintains customer issues through a content type known as a trouble ticket, but also serves the site on-line on the Internet.

A ticket system is a mechanism used in an organization to track the detection, reporting, and resolution of some type of problem. Trouble ticketing systems originated in manufacturing as a paper-based reporting system; now most of them are Web-based and associated with customer relationship management environments, such as call centers or e-business Web sites, or with high-level technology environments such as network operations centers. A number of companies make software for trouble ticketing.

A ticket system is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization’s customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization’s other employees.

A ticket element, within an issue tracking system, is a running report on a particular problem, its status, and other relevant data. They are commonly created in a help desk or call center environment and almost always have a unique reference number, also known as a case, issue or call log number which is used to allow the user or help staff to quickly locate, add to or communicate the status of the user’s issue or request.

These tickets are so called because of their origin as small cards within a traditional wall mounted work planning system when this kind of support started.