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PrestaShop 1.5.x/1.6.x Troubleshooter. Theme does not show up on mobile devices

This tutorial shows how to solve the issue with mobile layout, specifically when theme does not show up properly on mobile devices in PrestaShop 1.5.x/1.6.x.

PrestaShop 1.5.x/1.6.x Troubleshooter. Theme does not show up on mobile devices

PrestaShop 1.6 version

PrestaShop Troubleshooter. Theme does not show up on mobile devices-1

  1. Open admin section, go to Preferences -> Themes. Open Mobile tab:

    PrestaShop Troubleshooter. Theme does not show up on mobile devices-2

  2. Usually, this issue appears when theme is set for mobile and/or smartphones layout (like on the screenshot above). By default, the theme uses media queries for mobile layout and that is why you do not need to set it for mobile layout in your admin panel. Select I’d like to disable it option and save changes:

    PrestaShop Troubleshooter. Theme does not show up on mobile devices-3

  3. Clear Prestashop cache.
    Clear your browser cache and refresh the page. We have solved the issue. Template shows up properly now:

    PrestaShop Troubleshooter. Theme does not show up on mobile devices-4

PrestaShop 1.5 version

PrestaShop Troubleshooter. Theme does not show up on mobile devices-5

  1. Open admin section, go to Preferences -> Themes. Scroll down to section called Enable the mobile theme:

    PrestaShop Troubleshooter. Theme does not show up on mobile devices-6

  2. Usually such issue appears when theme is set for mobile and/or smartphones layout (like on the screenshot above). By default, the theme uses media queries for mobile layout. That is why you do not need to set it for mobile layout in the admin panel. Select I’d like to disable it, please option and save changes:

    PrestaShop Troubleshooter. Theme does not show up on mobile devices-7

  3. Clear Prestashop cache.
    Clear browser’s cache and refresh page. We have solved the issue. Template shows up properly now:

    PrestaShop Troubleshooter. Theme does not show up on mobile devices-8

Feel free to check the detailed video tutorial below:

PrestaShop 1.5.x/1.6.x Troubleshooter. Theme does not show up on mobile devices

 
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