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Joomla 3.x. Troubleshooter. Contact form not sending issue

Andre Flores April 17, 2015
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Hello! This video tutorial shows how to fix contact form not sending issue in Joomla 3.x templates.

Joomla 3.x. Troubleshooter. Contact form not sending issue

Sometimes, you may not receive e-mails to your InBox once the contact form is submitted, although the form is configured properly in your Joomla administration area.

Let’s learn how to resolve this issue.

  1. Access your database via PhpMyAdmin tool in your hosting Control Panel.

  2. Make sure to back up the database before performing any changes. You may find detailed instructions on how to back up your database at the following link:

  3. Click SQL tab in order to import a query to your database:

    joomla_3.x._contact_form_not_sending_issue_1

  4. Copy the below query, paste it to the SQL tab field and click Go button:

UPDATE `YOUR_PREFIX_GOES_HERE_extensions` SET `params` = '{"show_contact_category":"hide","show_contact_list":"1","presentation_style":"plain","show_name":"0","show_position":"0","show_email":"0","show_street_address":"0","show_suburb":"0","show_state":"0","show_postcode":"0","show_country":"0","show_telephone":"0","show_mobile":"0","show_fax":"0","show_webpage":"0","show_misc":"1","show_image":"0","image":"","allow_vcard":"0","show_articles":"0","show_profile":"0","show_links":"0","linka_name":"","linkb_name":"","linkc_name":"","linkd_name":"","linke_name":"","contact_icons":"0","icon_address":"","icon_email":"","icon_telephone":"","icon_mobile":"","icon_fax":"","icon_misc":"","show_headings":"1","show_position_headings":"1","show_email_headings":"0","show_telephone_headings":"1","show_mobile_headings":"1","show_fax_headings":"1","allow_vcard_headings":"1","show_suburb_headings":"1","show_state_headings":"1","show_country_headings":"1","show_email_form":"1","show_email_copy":"1","banned_email":"","banned_subject":"","banned_text":"","validate_session":"1","custom_reply":"0","redirect":"","show_category_crumb":"0","metakey":"","metadesc":"","robots":"","author":"","rights":"","xreference":""}' WHERE `YOUR_PREFIX_GOES_HERE_extensions`.`extension_id` = 8;

joomla_3.x._contact_form_not_sending_issue_2

In the aforementioned query you should replace the YOUR_PREFIX_GOES_HERE text with your database tables prefix.

You may find out what your database tables prefix is in your Joomla administration panel under System ->Configuration. Click the Server tab and look for the Database Tables Prefix field on the right of the appeared screen:

joomla_3.x._contact_form_not_sending_issue_3

In our case the prefix is jos_ , therefore the query will look like the following:

UPDATE `jos_extensions` SET `params` = '{"show_contact_category":"hide","show_contact_list":"1","presentation_style":"plain","show_name":"0","show_position":"0","show_email":"0","show_street_address":"0","show_suburb":"0","show_state":"0","show_postcode":"0","show_country":"0","show_telephone":"0","show_mobile":"0","show_fax":"0","show_webpage":"0","show_misc":"1","show_image":"0","image":"","allow_vcard":"0","show_articles":"0","show_profile":"0","show_links":"0","linka_name":"","linkb_name":"","linkc_name":"","linkd_name":"","linke_name":"","contact_icons":"0","icon_address":"","icon_email":"","icon_telephone":"","icon_mobile":"","icon_fax":"","icon_misc":"","show_headings":"1","show_position_headings":"1","show_email_headings":"0","show_telephone_headings":"1","show_mobile_headings":"1","show_fax_headings":"1","allow_vcard_headings":"1","show_suburb_headings":"1","show_state_headings":"1","show_country_headings":"1","show_email_form":"1","show_email_copy":"1","banned_email":"","banned_subject":"","banned_text":"","validate_session":"1","custom_reply":"0","redirect":"","show_category_crumb":"0","metakey":"","metadesc":"","robots":"","author":"","rights":"","xreference":""}' WHERE `jos_extensions`.`extension_id` = 8;

Once the query is imported, you will receive a successful message in green at the top of the phpMyAdmin interface:

joomla_3.x._contact_form_not_sending_issue_4

Check your contact form, the e-mail should now arrive to your InBox.

This is the end of the tutorial, you have learnt how to fix contact form not sending issue in your Joomla 3.x template.

Feel free to check the detailed video tutorial below:

Joomla 3.x. Troubleshooter. Contact form not sending issue issue

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