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WordPress. How to fix “Failed to send your message” error using Contact Form 7 plugin

Judy Waters January 2, 2020
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This tutorial will show how to fix “Failed to send your message” error using Contact Form 7 plugin.

WordPress. How to fix “Failed to send your message” error using Contact Form 7 plugin

Part I

Contact form of the template is usually set up with the ‘Contact Form 7’ plugin. You have it installed under the Plugins> All plugins section and you can edit it via Dashboard> Contacts, configure functionality of the specific contact form, set up email address and so on.

But sometimes it happens that form doesn’t function as expected. Mails are not sent or received. Let’s clarify the possible issues:

  1. The first case is when you get ‘Your message was sent successfully’ response message with green border, but never receive the email:

    How_to_fix_Failed_to_send_your_message_error_using_Contact_Form_7_plugin_1

    The green border message means that the PHP function for sending the mail has been completed successfully. So, if you can’t receive the mail, check the log of your mail server, it could give you some clues. Often this kind of issue is caused by spam filter.

  2. The other matter is when you get ‘Failed to send your message. Please try later or contact administrator by other way.’ error message wrapped in an orange border:

    How_to_fix_Failed_to_send_your_message_error_using_Contact_Form_7_plugin_2

    Most likely the form submission is under suspicion of spam. If you use Contact form 7.3.0 or its earlier edition, the reason of the issue is Akismet (the spam filtering plugin). Check if you have it disabled.

    On the Contact Form 7 3.1 or later editions the error message with the orange border occurs for multiple reasons. The most common one is cache. Now, verification has been implemented for the updated editions of the Contact Form 7 plugin. Once the cache file remains for longer than 24 hrs, now, verification will fail and an error with orange border will appear. To solve this issue, you should clear cache frequently (less than 24hrs). Check the settings of the cache plugin you use as well.

  3. The other matter is when you get an error message with red border ‘Failed to send your message. Please try later or contact administrator by other way’:

    How_to_fix_Failed_to_send_your_message_error_using_Contact_Form_7_plugin_3

    In this case it is more likely you have problems with the mail server settings, therefore server admin is the one to be contacted to resolve it.

Part II

In this part we will explain how to configure your form properly in order to avoid this error message after the form submission.

  1. First of all, let’s find which Contact form sends error: navigate to Pages – Contact us/Contacts in WordPress dashboard and look for the contact form shortcode with Ctrl/Cmd+F hotkeys, i.e. look for the contact text:

    WordPress. How to fix Failed to send your message error in Contact Form 7 plugin-2
  2. Next, navigate to the Contact tab of WordPress Dashboard, find and edit Contact form with the corresponding shortcode:

    WordPress. How to fix Failed to send your message error in Contact Form 7 plugin-3
  3. Navigate to Mail – Message body and check if it’s empty. In most cases the field will be empty. Next, switch to the Form tab and copy one of the fields tags used in Contact form:

    WordPress. How to fix Failed to send your message error in Contact Form 7 plugin-4
  4. Insert the copied tags into the Mail – Message Body field of Contact form. Make sure to wrap tag with square brackets:

    WordPress. How to fix Failed to send your message error in Contact Form 7 plugin-5
  5. It’s often happens that Contact Form plugin has been updated, your Message Body includes all the tags required but a new version of Contact Form 7 plugin may require new tags.

  6. In order to find out a new tag, navigate to the Mail tab of Contact form and click one of fields types in Editor: you will see popup window with new tag:

    WordPress. How to fix Failed to send your message error in Contact Form 7 plugin-6
  7. Create a new field in the Contact form with a new tag and copy it into the Mail – Message body field. Update Contact form and test it at the front-end:

    WordPress. How to fix Failed to send your message error in Contact Form 7 plugin-7

Feel free to check the detailed video tutorial below:

WordPress. How to fix “Failed to send your message” error using Contact Form 7 plugin

Fix the contact form 7 error easily

You can fix the contact form 7 error manually. However, it takes some time to do everything and you shouldn’t have any major troubles. The error when the website doesn’t send your message is horrible and it can negatively influence your website, so you need to deal with this error as soon as possible.

As your website grows – you add new plugins, elements and you can get many other errors, including the contact form 7 error. This is the case when you need to know how everything works. The error, when contact form 7 not sending messages is quite common and you can deal with it using the instruction above, but what to do if you have other errors?

That’s the case when a team of professionals can be very helpful. Instead of dealing with issues, like the issue when contact form 7 not sending emails or something else, you have a team that will fix everything.

Again, you can do everything on your own. However, it may take hours and it’s quite exhausting. The instruction mentioned above includes 10 steps only to deal with the problem when contact form 7 success message not showing. You may also have other problems that require you to spend hours and those solutions may involve 20 steps.

That’s the case when you may want to subscribe to our maintenance services. You can read more about our services here. If you want to get additional details and information, like what you can get, when and why a maintenance team becomes useful and how it can improve your website, please check our detailed article.

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You don’t need to deal with the contact form 7 error or waste your time trying to understand why the website doesn’t send your message. When you have a maintenance team you can focus entirely on business. The maintenance team will do everything possible to make the web page work properly and provide visitors with the best possible user experience.

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