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Purchase process

Amex doesn't process my international payment. What do I do?

July 6, 2011  | Category:Purchase process  | Author: Template-help.com Team

Please contact them directly and ask them to unblock this transaction from their end. If you do not wish to unblock your card for international transactions you may pay with AMEX via Paypal merchant system with the card directly without creating the account with them.…

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How do I pay with Webmoney?

July 6, 2011  | Category:Purchase process  | Author: Template-help.com Team

You can pay via Webmoney either by choosing Webmoney option or Robox option on our checkout page. …

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I paid via Moneybookers and have not received anything. What is the problem?

July 6, 2011  | Category:Purchase process  | Author: Template-help.com Team

Since Moneybookers/Skrill merchant system supports different types of payments there may be several reasons for this:

If you paid via bank transfer it may take several business days for the order to go through. We will send you the product as soon as we receive a notification from the merchant system that the transfer is completed.

If you paid with …

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I paid via Googlecheckout and have not received anything. What is the problem?

July 6, 2011  | Category:Purchase process  | Author: Template-help.com Team

It may take some time from Googlecheckout to process your card. Usually it takes from several minutes up to 6 hours, it depends on GoogleCheckout and we can’t speed up this process. They may also decline your card and send you the request to provide them with the new one. In this case they should send you an e-mail with …

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I paid via PayPal and have not received anything. What is the problem ?

July 6, 2011  | Category:Purchase process  | Author: Template-help.com Team

This might happen if you initiated the eCheck transaction via paypal. In this case it will take several business days for the order to go through. The ETA for clearing can be checked in your paypal account. …

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How do I process my card via PayPal ?

July 6, 2011  | Category:Purchase process  | Author: Template-help.com Team

You can purchase the template with the card without creating the account with PayPal. To do this please choose PayPal option on the checkout page and press *Don’t have PayPal account?* on the next page. Than follow the instructions on-line. …

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PayPal does not approve my transaction. What do I do?

July 6, 2011  | Category:Purchase process  | Author: Template-help.com Team

If you still want to place your order via PayPal , you need to know which payment methods are available when sending money :

When you pay , the first thing PayPal will do is check your PayPal balance to see if you have enough to cover the payment. If you do, they will use your balance to make the …

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What is CVV code?

November 15, 2010  | Category:Purchase process  | Author: Template-help.com Team
CVV stands for Credit Card Verification Value. The CVV is a 3 or 4 digit code embossed or imprinted on the signature panel on the reverse side of Visa, MasterCard and Discover cards and on the front of American Express cards. This code is used as an extra security measure to ensure that you have access and/or physical possession of… Read More

How do I pay with Moneybookers.com?

November 15, 2010  | Category:Pre-Purchase FAQ, Purchase process  | Author: Template-help.com Team

Moneybookers.com provides excellent methods for making payments. You will find several advantages to making payments through this gateway because you only need an email address to qualify. The payment is processed instantly. You must first register on their website www.moneybookers.com. Within minutes you will receive a confirmation by e-mail to verify the e-mail address from which you will manage your …

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What is SMS and what do I need to do to complete my order?

November 15, 2010  | Category:Purchase process  | Author: Template-help.com Team
SMS is the short message service provided by your cell phone operator. Moneybookers.com sends a verification code to your cell phone to verify your credit card. Please, make sure your cell phone supports SMS.

Note, if you do not get this code shortly after placing the order your payment has not processed. You may correct your mobile phone number in… Read More

What if my credit card does not have a CVV2 code on the back?

November 15, 2010  | Category:Pre-Purchase FAQ, Purchase process  | Author: Template-help.com Team
Customers with credit cards that do not have CVV2 codes can simply leave the CVV2 field blank on our order page. If the card is supposed to have the CVV2 code, then the order will fail, and the buyer will need to contact the issuing bank.… Read More

My credit card was declined. What do I need to do?

November 15, 2010  | Category:Purchase process  | Author: Template-help.com Team
In order to know exactly why the purchase failed we would need to have the exact error message you are receiving. However, we advise you to contact your issuing bank and confirm that the failure is not related to problems there with the declined transaction. If the issuing bank confirms that there is no problem with your account then make… Read More

Are my payments absolutely secure via Credit Card?

November 15, 2010  | Category:Pre-Purchase FAQ, Purchase process  | Author: Template-help.com Team

To provide our customers with different payment methods we process orders through several well respected and extremely reliable companies: Transact Pro, Google Checkout, PayPal and Moneybookers/Skrill. All of these companies use SSL protected areas. This means all the data you submit will be taken and transmitted only after full encryption (always check the secure connection icon in your browser). Warning! …

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How will the charge show up on my credit card statement?

November 15, 2010  | Category:Pre-Purchase FAQ, Purchase process  | Author: Template-help.com Team

Depending on which payment method you choose, the charge for your order will be shown on your billing statement in a different way. It may appear as “template-help.com” or “Jetimpex.inc’. Please, make sure to confirm the correct name of your payment service on the checkout page of the merchant system. For more information you can contact our Billing Representatives:

Billing …

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I received no download instructions

November 15, 2010  | Category:After-payment questions, Purchase process  | Author: Template-help.com Team
First, make sure that you have submitted your e-mail address correctly for delivery purposes.

Second, please check your email “Bulk/Junk” folder to see if the e-mail has been held by your anti-spam filters. The delivery e-mail was sent to you from Template Delivery Service “billing@template-delivery”.

Third, you may contact our representatives for assistance at billing@template-help.com.… Read More

I misspelled my email while ordering

November 15, 2010  | Category:After-payment questions, Purchase process  | Author: Template-help.com Team
Please contact our billing department and provide us with your correct email. We will send the link to your corrected email address immediately!

Billing Chat: http://chat.template-help.com/
Submit a Ticket: esupport.template-help.com
Phone: 1-347-342-0463, 1-347-342-0463 ext 3Read More

I do not have a phone for verification.

November 15, 2010  | Category:Pre-Purchase FAQ, Purchase process  | Author: Template-help.com Team
Unfortunately, we cannot process an order without verification. Our company has a firm policy on this.

Without a telephone we cannot call the customer to confirm the order, so in this case the customer is obliged to provide us with documents to prove the order’s authenticity. A passport or driver’s license copy can be faxed, or a scan or digital… Read More

How do I know if my payment has gone through?

November 15, 2010  | Category:After-payment questions, Pre-Purchase FAQ, Purchase process  | Author: Template-help.com Team
Credit card transactions are shown instantly upon authorization, you will receive a payment confirmation receipt right after the payment is processed.… Read More

Why do I have to undergo anti-fraud verification?

November 15, 2010  | Category:Purchase process  | Author: Template-help.com Team
Although the overwhelming majority of our customers are genuinely honest, there are cases of unauthorized credit card usage. Therefore, all of our orders are subject to a manual anti-fraud check. This verification procedure is aimed at enabling secure shopping for all of our customers. The usual order confirmation procedure will last no more than 15 minutes and does involve phone… Read More
 
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