Services Web Design & Dev

AI Sales Assistant

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How AI Sales Assistant Works:

  1. Share Your Store Information

    Project start

    Please provide your key store information, including product details, FAQs, shipping and return policies, payment information, contact details, and your preferred tone of voice. This information helps us configure the AI assistant around your products, brand, and customer needs.

  2. Configuring Your AI Assistant

    Included in the 2–4 business day delivery

    We configure the AI assistant's role, tone of voice, response guidelines, FAQs, and key store information. We also set up product recommendation scenarios to help customers find relevant products and make more confident purchasing decisions.

  3. Setting Up Shopify Inbox

    Included in the 2–4 business day delivery

    We install and configure Shopify Inbox and set up the AI assistant within your Shopify store. The chat experience is configured to make it easy for visitors to ask questions and get help while browsing your products.

  4. Customizing the Chat Experience

    Included in the 2–4 business day delivery

    We create a welcoming greeting message and apply basic chat widget customization to better match your Shopify store. The assistant's communication style is also adjusted to reflect your brand's tone and personality.

  5. Testing and Final Delivery

    Within 2–4 business days

    We test the main customer scenarios, FAQ responses, product recommendations, and chat experience to make sure everything works as expected. Once testing is complete, your AI Sales Assistant is ready to help customers on your Shopify store.

What We Need From You:

  • Shopify store access
  • Main products or product categories
  • Frequently asked questions
  • Shipping, returns & payment information
  • Contact information
  • Preferred tone of voice
  • Product recommendation guidance
  • Greeting message preferences
  • Additional instructions or conversation scenarios

AI Sales Assistant FAQ

Does the price include AI usage costs?

No. AI usage costs, if applicable, are separate and depend on the AI provider and customer usage.

Does the AI Sales Assistant know everything about my store?

The assistant is configured around the information provided for your store, including FAQs, shipping, returns, payments, and product-related information. Full website or knowledge-base indexing is not included in this package and can be offered as a separate advanced AI solution.

Can the AI Assistant recommend products?

Yes. Product recommendations are included in the setup. The assistant can help customers find relevant products based on their questions and shopping needs.

Can the AI Assistant answer questions about shipping and returns?

Yes. We configure answers for key store policies such as shipping, returns, payments, and other frequently asked questions.

Can I customize the AI Assistant's tone of voice?

Yes. We configure the assistant's tone of voice to match your brand, whether you want it to sound friendly, professional, casual, or more sales-focused.

Can I customize the greeting message?

Yes. A custom greeting message is included to welcome visitors and encourage them to start a conversation.

Can the AI Assistant collect customer information?

The basic package focuses on customer support and product recommendations. Lead collection or advanced customer data capture can be added separately if needed.

Can the AI Assistant process orders or make changes to them?

No. The basic setup does not include order management or actions such as changing, cancelling, or refunding orders. These functions may require additional Shopify configuration or custom development.

Can it be connected to my CRM?

CRM integration is not included in the basic package. Custom integrations with CRM or other third-party systems can be provided separately.

Can it book appointments?

The AI Assistant can provide information and direct customers to an existing booking page or process. Direct booking-system integration is not included and may require additional development.

Can the chat widget match my Shopify store?

Yes. Basic chat widget customization is included so the assistant fits the look and feel of your Shopify store.

Can you add more FAQs or product information later?

Yes. Additional configuration or content updates can be provided as a separate service if you want to expand the assistant's knowledge or functionality.

Do I need to provide the content for the AI Assistant?

You should provide the key information you want the assistant to use, such as FAQs, shipping and return policies, payment information, and product details. We use this information to configure and test the assistant.

Is custom development included?

No. The package covers the standard AI Sales Assistant setup described above. Custom integrations, advanced automations, CRM connections, or more complex AI functionality can be estimated separately.

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